GPT4 Turbo is worse than GPT3.5 in following instructions

Compare these two screenshots from the playground. Basically GPT3.5 and GPT4 can follow my instructions whereas GPT4 Turbo cannot? Claude Sonnet can also follow my instructions. What do I do wrong?

Extract the person name, company name, location and phone number from the text below.
If not provided in the text write only "N/A".

Hello. My name is Robert Smith. I’m calling from Contoso Insurance, Delaware. My colleague mentioned that you are interested in learning about our comprehensive benefits policy.
* Person Name:

I just tried your prompt multiple times on my end without facing any issues in getting the proper response. Might be some other transient issue.

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Well it shall look exactly as the gpt 3.5 example. Your picture shows a different input.

Be aware that the first assistant message was also typed be me. I then expect the ai to fill only the person name and stop at next asterix.

The example is taken from Microsoft Guidance library.

Apologies, I missed the stop sequence part. I can confirm that the same issue occurs on my end when switching to any of the GPT-4-turbo models. It’s late where I am and as of just now I was not able to figure out how to overcome this.

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