By the way, I needed to edit a post to get this displayed again, because it was reported as “abusive” toward the devs.
So please allow me to explain my exasperated tone in the form of an open-ended question:
In what world does a premium product get shipped that lacks basic functionality, and then when the user complains, the company just ignores them and pretends it’s fine?
Now please select from at least one of the following canned replies:
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Thanks for bringing this urgent matter to our attention.
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We are aware of the problem, and promise a fix by MM-DD-YY.
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Here are some free premium tokens for all the money you wasted trying to get our product to function correctly.
thx