Gpt-4-vision-preview timing out when given images?

API
1

For the last day or so, I haven’t been able to get a response out of the API for any request including an image. If I strip the images, no problem, I get a response… well, not whip-fast, but pretty quickly. As soon as I post the images as well, though, it hangs for minutes until the call times out on my side. And for obvious reasons, it’s kinda important to my use case that it work with the images, although I don’t actually need real-time chat level latency.

The status page tells me everything is sunshine and roses, so is this something unique to me? Am I probably fumbling something, or are other people having the same issue?

Using the OpenAI Python package, only on usage Tier 1, the image in question is 500x168 so well within reasonable limits!

2

Are you using the timeout and retry configuration?
For node.js,

const openai = new OpenAI({
    apiKey: process.env.OPENAI_API_KEY,
    maxRetries: 3,
    timeout: 60 * 1000 // 60s
})
3

Timeout, yep, max retries, not explicitly. I have the timeout at 120s right now. Although I’m setting it on a per-call level, not when creating the “client” object — that may just be a Python vs. node.js difference though and I don’t see that it should make a difference.