Solution: If you want an “answer” / “response” and tool call(s) in one response. Just include another tool, for example “reply_to_customer(msg)” in my case.
Update after trying it: Not working well at first try, unfortunately it is a but unreliable and there is no good way to reliably get the model to
- always use one function
- sometimes use other functions.
At least at first try it did not work great.