I have a customer service chatbot that I am wanting to implement onto our website, built on Voiceflow calling to Replit with a knowledge base doc.x file. I am wanting to create a way in which the Chatbot can retrieve it’s knowledge from a dynamic source.
I work for a property management company with backend software that has loads of information and data that would be great for the chatbot to read from when asked a question. Data like nightly rental pricing (which get’s update on time of year) would be helpful to end users interacting with the chatbot.
I am quite new to AI chatbot creating and have just followed a tutorial on Youtube on how to create one. Ideally I’d like for it to retrieve knowledge from multiple sources: URLS, Documents, Spreadsheets, Emails etc.
Would like to hear from the experts on a place to start or solution.
Appreciate it!