I want to use OpenAI’s API to develop a custom chatbot to answer customers’ questions about my product. Also, when customers ask questions unrelated to the product, it should politely respond: ‘I’m unable to answer questions not related to the product’. How should I implement this?
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See if embedding is something you’d be comfortable trying. Which would be a store of your product catalog in a very efficient manner. Users will post a query and GPT will attempt to find the proper information from the embedding database and try to answer their questions.
https://github.com/openai/openai-cookbook/blob/main/examples/Recommendation_using_embeddings.ipynb
Also, when customers ask questions unrelated to the product, it should politely respond: ‘I’m unable to answer questions not related to the product’.
You can always program a middle-man solution for this which doesn’t use openAI. So if no embedding has been chosen or the confidence is low, you would print some boilerplate in the chat yourself.
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Thank you for your reply, I will try according to your suggestion.
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how can i know about no embedding has been chosen or the confidence is low?
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