At first.
I know that i should find simmilar topic in Dev community. but i failed it. sorry.
So the problem is…
My company use Gpt-enterprise for devs, design, customer servcie,etc;
and my work is answer to customers with using chatgpt, fix and enhance custom gpt .
but in these days there is keep troubleshoothing ; [ failed communicate with Connector ]
this is how to answer to customer.
If customer ask about [ how to use {ProductName} ] then, I enter this like these
//
{ProductNumber}
[ how to user {ProductName} ]
Hind : {how}
//
then Gpt work like this
Find {Product Info} with {Product Number} in company’s DB / more 20K tokens
→ Find {FAQ} that match with {Product Number} / more 10K tokens
→ Find {Q&A}History / more 200K tokens
→ Make proper answer for [ how to use {Product Number} ] / about 1K tokens
As my think the error has been occured, because of too many tokens.
How about you guy’s opinion?
//
even sometimes it refuse to my chat for 5~6 hours. and i cannot do my work.
Give me any opinion. By the way I’m not using eng in daily life, and not dev so you can treat me like student.