I am experiencing an issue with ChatGPT Desktop / Codex Desktop on Windows.
Issue description:
Before the update around July 18, 2026, Codex Desktop worked normally on my Windows laptop. I could see Codex tasks in the sidebar, switch to Codex mode, and view settings such as usage/quota.
After the update, the app UI changed to the new ChatGPT Desktop experience, but Codex is no longer available in the UI. The top-left area only shows “Work”, and I cannot switch to Codex. My previous Codex tasks are not visible in the sidebar, and the settings page no longer shows the expected usage/quota or Codex-related information.
Expected behavior:
The top-left selector should show “Work ▼”, and the dropdown should include:
ChatGPT Work
Codex
Actual behavior:
The app stays in “Work” mode. Codex does not appear or cannot be selected. The sidebar shows no Codex tasks.
Account:
Login email: [your ChatGPT login email]
Plan: ChatGPT Plus
Login method: [Google / Apple / Microsoft / email-password]
Environment:
OS: Windows
Device: Windows laptop
App: ChatGPT Desktop / Codex Desktop
Installed package after reinstall: OpenAI.Codex 26.715.8383.0
Codex worked normally from Monday to Friday before the update.
The issue started after the update around July 18, 2026.
The issue still exists after reinstalling the app.
Troubleshooting performed:
Checked the installed Windows AppX package.
Before reinstall: OpenAI.Codex 26.715.7063.0
After reinstall: OpenAI.Codex 26.715.8383.0
Checked running processes.
ChatGPT.exe and resources\codex.exe are both running from the same current AppX installation directory.
No old/new mixed version process was found.
Checked local Codex data.
The local Codex database and sessions previously still existed.
This suggests my tasks were not actually deleted, but may be hidden or filtered by the app UI.
Checked auth state.
auth_mode is chatgpt.
auth.json contains tokens.account_id.
auth.json does not contain a top-level account_id.
After reinstalling, the auth state still appears to restore from an older login state.
Inspected frontend behavior.
The packaged frontend appears to depend on codexFeaturesAllowed.
If accountId or plan information is missing, the frontend may enter a missing-account / denied state.
This matches my current UI: Codex is hidden or disabled, and Codex tasks are not shown.
Logs showed an error:
HTTP 403 Forbidden
Multi-factor authentication required
Question:
Could you please check whether my account entitlement / Codex feature access is being correctly returned to ChatGPT Desktop? It seems the desktop app may not be receiving the correct account, plan, or Codex access state after the update.
Attachments:
Screenshot of the current abnormal UI
Screenshot of the expected UI
Relevant logs, if needed
Note:
Since this is ChatGPT Desktop, I cannot capture a HAR file from the desktop app because the app does not provide browser developer tools for HAR recording.
You are welcome to discuss Codex issues on the forum, however the official place to report and track them is the GitHub issue tracker for OpenAI Codex.
I had ChatGPT look for the closest related issue and it identified:
If that issue matches your problem, consider adding a reaction on the GitHub issue page itself, not just on the forum topic, as reactions on GitHub help the developers gauge impact and prioritize work.
If it is not the same issue, try searching the existing GitHub issues for a closer match. If you cannot find one, then open a new issue with as much detail as possible.
reaction on the GitHub issue page itself, not just on the forum topic, as reactions on GitHub help the developers gauge impact and prioritize work.