Scope where this incident occurred: ChatGPT or API
The API cannot and should not produce user-seen messages “you made a bad request that if classified as a pattern would get the organization owner banned off the platform but are just fine to the AI model and safety systems and not rejected otherwise”. Which is what happens there.
OpenAI will just shut developers off with no information flow, no dialog. The users should be shut down with AI model refusals, not the developer providing services. There are dark patterns scanning API organizations for things that are NOT in the terms and conditions. Automated judgements with real-world consequences that themselves would flaunt AI use policy.
The case and style of OpenAI issuing unwarned bans to OpenAI API organizations with obtuse reasons, API calls that would have passed moderations, API calls that could have had concerns reported by “user” field to the organization, and taking prepaid credits is absolutely concerning. Then the complete lack of responding support.
OpenAI is selling you on the idea of storing customer data, file resources, configurations on the API - and then will kill a business arbitrary and access to the data. Intolerable.