Hi everyone,
I’m having trouble with my ChatGPT Plus subscription. I made a payment of $19.99 on July 31, 2024, but my account is still not showing as a Plus account.
Here are the details:
- Payment Date: July 31, 2024
- Amount: $19.99
- Issue: Subscription not activated
I have already tried logging out and back in, clearing my browser cache, and checking for email confirmations, but the issue persists.
Has anyone else experienced this, or can someone from OpenAI help?
Thanks in advance for any assistance!
1 Like
Welcome to the Forum!
It is possible that you have used a different account/email when setting up the subscription?
If this does not apply and the money for subscription has indeed been deducted from your bank account, then your best option is to contact the Support Team directly via the chat widget on https://help.openai.com/en/.
I hope it gets resolved.
4 Likes
Hi - i am having the same issue.
I have paid subscription for 5 months in a row, but seem not to be able to access the paid ‘GPT plus’ module.
Also, it is impossible to message the help team, i cant find the functionality anywhere.
what is going on please?
I hope you were able to resolve this, sometimes the side sever can take up to 1hr before you can see that its shows plus, i seen it works within 1 minute to 1hr.