Chatbot Conversation = “”" Customer: hello Chatbot: Hello, welcome to Pool Cleaning Services. How may I assist you today? Customer: I want to clean my pool. Chatbot: Great! We offer two types of cleaning services - surface cleaning and deep cleaning. Which one would you like to opt for? Customer: How much does it cost for surface cleaning? Agent: Surface cleaning costs $100. Would you like to schedule a service appointment for that? Customer: I need deep pool cleaning. Chatbot: Sure, our deep cleaning service is priced at $200. “”"
in this conversation, I did not ask “How much does it cost for surface cleaning?” and the chatbot answered automatically as an agent " Agent: Surface cleaning costs $100. Would you like to schedule a service appointment for that?". I want the chatbot not to ask questions and give answers automatically. It only answers a question, when a customer asks. Update the code in this regard.
