Can you request additional log information?

API
4

There isn’t much more than what is already in the logs.

Usually this sort of error seems to be related to the prompt or a temporary error, which is why I asked if your prompt might be too long or too complex.

You could also increase the timeout, but I’m not sure it matches the 504 error:

from openai import OpenAI
client = OpenAI(
    # increase default timeout to 15 minutes (from 10 minutes)
    timeout=900.0
)

And if possible, you can also make a http request instead of using the API, in which case you would receive http response headers with extra details.

Here are a few other cases for reference:

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