Bug: Codex Desktop App Doesn’t Load, Stuck on Logo Screen

Codex
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1

Hi! I’m having an issue with the Codex desktop app.

Yesterday everything worked fine — I downloaded the app, saw the login page, successfully authorized, and was able to use it without any problems.

However, today the app won’t load at all. The login screen doesn’t even appear — it just gets stuck on the loading screen with the logo indefinitely.

I’ve already tried restarting the app, but the issue persists. Has anyone experienced something similar or knows how to fix it?

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Same thing for me, stuck on the loading screen, deleting the app and reinstalling didn’t fix

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У меня тоже самое( Использую Windows 10.

После обновления, перезапустил Codex, просит войти , но не открывает браузер…

Удалил все что связано с Codex, установил заново, не помогло. Раньше все работало без проблем ..

Windows Sandbox начинает грузить без остановки память

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Thanks for reporting.

Hopefully this is just a transient problem.

If anyone sees the Desktop Appl loading successfully again please update, so others will know to try also.

Also check the OpenAI Status page for possible updates.

5

Видел такое же обращение два дня назад, вопрос так и не решили( я думаю так-же столкнулся бы с этой проблемой вчера, если бы вчера поставил новое обновление ). Странно , что через Visual Studio Code , происходит тоже самое и он перестаёт отвечать, а потом закрывается с ошибкой , а чат с ним не открывается вовсе ..

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@RomanKBR

English translation:

I saw the same request two days ago; the issue still hasn’t been resolved (I think I would have run into this problem yesterday as well if I had installed the new update yesterday). It’s strange that the same thing happens through Visual Studio Code—it stops responding and then closes with an error, and the chat with it doesn’t open at all..

Thanks for noting this detail.

I also use Codex, not the Windows Desktop app, with VSCode on Windows and VSCode and Codex are working fine for me.

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Hey, try this, pals

  1. Fully quit Codex from Task Manager.

  2. Delete Codex cache/config folders:

Remove-Item -Recurse -Force "$env:APPDATA\Codex" -ErrorAction SilentlyContinue
Remove-Item -Recurse -Force "$env:USERPROFILE\.codex" -ErrorAction SilentlyContinue
  1. Also clear the Windows app cache/log folder:
Remove-Item -Recurse -Force "$env:LOCALAPPDATA\Packages\OpenAI.Codex_2p2nqsd0c76g0\LocalCache\Local\Codex" -ErrorAction SilentlyContinue
  1. Reopen Codex and sign in again.
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