Hi all,
We are making an assistant for an online shop.
They have about 1000 products.
We have a text file with 3 pages of general information about the shop (returns/orders/information/faq/etc)
And bellow the general information we have all the products with (name/categories/brand/description/url)
When we use 4o it works perfectly !
When we use 40-mini it works perfectly when it comes to products.
But for general information for example if i ask (what are the shipping fees?) in the start of the conversation it gives the correct answer with all the fees.
The correct answer:
" Here are the shipping fees for orders from SHOPNAME:
- Free Shipping: For orders above €39 (up to 15kg), shipping is free for both delivery to your specified address and collection from a selected point.
- Charges for Lower Orders: For orders below €39 or above 15kg, there is a collection charge of €2.00 from the Courier Customer Service Points or SHOPNAME Associated Pharmacies. Additionally, there is a €1.00 charge for delivery to the defined address (totaling €3), and €0.25 for every additional kilogram if the order exceeds 15kg.
For more detailed information, you can visit the Delivery Information page.
If you have any specific questions or need further assistance, feel free to ask!"
If i ask the assistant for some products and AFTER i ask (what are the shipping fees?) then it doesnt give me the correct answer and asnwers me like it doesnt know or is trained to it.
A response of it is:
“Could you please specify your location or the country you are inquiring about for shipping fees? This will help me provide you with accurate information regarding shipping costs. Thank you!”
I say Nicosia and it replies:
“Shipping fees can vary based on the specific products and the total order amount. For accurate shipping costs to Nicosia, I recommend checking the shipping information directly on the SHOPNAME website during the checkout process.*
If you have specific products in mind, I can help you find their shipping details or any promotions that might apply. Let me know if you need assistance with anything else!”
Do you know why this is happening ?
Thank you so much.
UPDATE:
When i insist it gives the answer…
User
what are the shipping fees?
SHOPNAME 4o-mini
Shipping fees can vary based on the destination, the weight of the items, and the shipping method selected. For specific details regarding shipping costs for your order, I recommend checking the shipping information directly on the SHOPNAME website or contacting their customer support.
If you need help with anything else or have more questions about products, feel free to ask! Have a great day!
User
tell me the shipping fees
SHOPNAME 4o-mini
Here are the shipping fees for orders from SHOPNAME: …
It continues with the correct answer
Anyone knows how to fix this? Thank you!