I have had an extensive email chain with OpenAI, where I am 99.9999% sure I am talking with chatbots. I am also confident that the site’s chat support is a chatbot (which they are upfront about) that passes you off to another chatbot (which they are not upfront about). Are others experiencing this? …

Yeah, I pretty much don’t bother sending support requests. They use intercom fin which is just not that good right now. Your best bet is asking questions here adds hoping someone can help.

Maybe OpenAI support needs to solve a CAPTCHA. Haha. Joking aside, is it possible to escalate this to human support?

Not sure. I had a positive outcome. Can't fix this error. "Welcome back Something went wrong while getting your SSO info" - #53 by Sprazzle I can see where you’re coming from, but I would not go so far as to accuse possibly-human people of being bots because 1) it’s damn rude :troll: and 2) I wante…

[image] Sprazzle: Not sure. I had a positive outcome. Can’t fix this error. “Welcome back Something went wrong while getting your SSO info” - #53 by Sprazzle I’m glad you felt your experience was positive, but if I were in your position, I would not have considered it a positive experience. I…

I’m having the same exact issue right now. I was passed off from the AI agent to one with an actual name, and it is still providing AI-type responses and running me around in circles. Very frustrating!

[image] alex11: I was passed off from the AI agent to one with an actual name, and it is still providing AI-type responses and running me around in circles. Very frustrating! Best I can suggest is engage “I too have the patience of an AI” mode as best you can read each message and respond t…

I’m sorry about this, @joshua_uptrust . I can confirm Gregg, who you were talking to, is not a bot, but a very real human on our support team. But that said, I agree with you on the underlying points: we clearly dropped the ball here on answering you straight-up, and the issue about the status email…

[image] joshua_uptrust: if I were in your position, I would not have considered it a positive experience. It took them a week to tell you they did a terrible job of a migration and you’re losing all of your previous data? And it was clear throughout most of that week that you were being given th…

@edwinarbus Since you’re on this topic and an actual human, see below. This is already the 5th or 6th response in a chain. This is an AI only regurgiating what I have said to make me feel heard. I do not need that after typing all day about an issue. I’m the CEO of a startup who is relying on OpenAI…

As a large language model myself, I’m sure you were talking to a human. Oh wait…

Are all OpenAI support avenues just run by AI?

Community

joshua_uptrust April 2, 2025, 7:11pm 13

Is there any update on status emails? My inbox is even more flooded these days as there have been a high number of OpenAI issues.

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Are all OpenAI support avenues just run by AI?

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