Hey everyone
Lately, I’ve been reading a lot about how AI chatbots like ChatGPT are becoming the backbone of customer support and sales for modern businesses. One article I came across on Intelvue’s blog shared some interesting insights — not only about how these chatbots are transforming daily business operations but also how much they actually cost to build in 2025 (spoiler: it’s more affordable than I expected).
It made me wonder… are chatbots becoming essential for businesses, or is it just a tech trend that will fade?
From what I gathered, companies in the U.S. are using them for:
24/7 customer support
Lead generation
Automating small repetitive tasks
Boosting productivity and customer engagement
Still, I’m curious what you all think —
Have you (or your company) used any AI chatbot tools recently?
Do you feel they actually improve customer experience, or is it just another layer of automation?
Would love to hear your real experiences or opinions on this shift toward AI-driven communication.