# \#api-billing-problem **URL:** https://community.openai.com/tag/api-billing-problem/552.md [Latest](https://community.openai.com/latest.md) · [Categories](https://community.openai.com/categories.md) · [Tags](https://community.openai.com/tags.md) --- ## [Unauthorized $295 OpenAI charges not visible in my account — possible API auto-recharge](https://community.openai.com/t/unauthorized-295-openai-charges-not-visible-in-my-account-possible-api-auto-recharge/1398220)
**Author:** [@firdovsi.zamanov](https://community.openai.com/u/firdovsi.zamanov)\ **Replies:** 5\ **Last updated:** [November 3, 2026, 3:42pm UTC](https://community.openai.com/t/unauthorized-295-openai-charges-not-visible-in-my-account-possible-api-auto-recharge/1398220 "2026-11-03T15:42:07Z")
On September 14, 2026, my bank card was charged twice by a merchant identified as OPENAI: $118 at 19:18, Asia/Baku $177 at 20:19, Asia/Baku Total successfully charged: $295. I did not authorize these transactio… --- ## [Is billing down, I can't buy credits](https://community.openai.com/t/is-billing-down-i-cant-buy-credits/1356995)
**Author:** [@stubbygoat](https://community.openai.com/u/stubbygoat)\ **Replies:** 3\ **Last updated:** [September 9, 2025, 7:17am UTC](https://community.openai.com/t/is-billing-down-i-cant-buy-credits/1356995 "2025-09-09T07:17:17Z")
I managed to add my card details but now can’t buy credits. Keep getting “We couldn’t process your payment. If this issue persists, please contact us through our help center at https://help.openai.com.”. I see this has … --- ## [Unexpected API charges from Codex CLI despite ChatGPT login](https://community.openai.com/t/unexpected-api-charges-from-codex-cli-despite-chatgpt-login/1358277)
**Author:** [@unsu0707](https://community.openai.com/u/unsu0707)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 8:40pm UTC](https://community.openai.com/t/unexpected-api-charges-from-codex-cli-despite-chatgpt-login/1358277 "2026-09-21T20:40:12Z")
Hi everyone, I ran into a confusing issue with Codex CLI and wanted to share my experience here. What happened: I logged in using “Log in with ChatGPT” thinking my subscription would cover everything But Codex CL… --- ## [Can't top-up: modal says “Enter an amount between $4 and $3” and rejects any value](https://community.openai.com/t/cant-top-up-modal-says-enter-an-amount-between-4-and-3-and-rejects-any-value/1363720)
**Author:** [@quantumfable](https://community.openai.com/u/quantumfable)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 2:37pm UTC](https://community.openai.com/t/cant-top-up-modal-says-enter-an-amount-between-4-and-3-and-rejects-any-value/1363720 "2026-07-09T14:37:06Z")
I can’t add credit from the “Add to credit balance” modal. It shows a red validation hint: “Enter an amount between $4 and $3” …which is an impossible range, so every amount (e.g., $10) is rejected and the Continue… --- ## [API Billing Issue - charged 6.68 USD while not using the API](https://community.openai.com/t/api-billing-issue-charged-6-68-usd-while-not-using-the-api/1154844)
**Author:** [@a.cem.demiroz](https://community.openai.com/u/a.cem.demiroz)\ **Replies:** 7\ **Last updated:** [July 8, 2026, 5:49pm UTC](https://community.openai.com/t/api-billing-issue-charged-6-68-usd-while-not-using-the-api/1154844 "2026-07-08T17:49:59Z")
I used api key and spend nearly total of 300k input tokens with nearly 30k output tokens with 2 cheap models. On my API usage page it shows I have spent 1.7 USD in total for the past 3 months but in my general billing in… --- ## [GPT keeps charging me for subscription I cancelled - and adds credit on top](https://community.openai.com/t/gpt-keeps-charging-me-for-subscription-i-cancelled-and-adds-credit-on-top/1386012)
**Author:** [@ny08](https://community.openai.com/u/ny08)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 5:22pm UTC](https://community.openai.com/t/gpt-keeps-charging-me-for-subscription-i-cancelled-and-adds-credit-on-top/1386012 "2026-07-08T17:22:43Z")
I just can’t get rid of the GPT subscription. I cancelled the subscription two months ago. Despite this GPT keeps charging me monthly… and in addition to this, today they charged me $6 for extra credits I never asked fo… --- ## [Ignored for 3 weeks: \\$1,893 Fraudulent Balance after Hacker bypassed Hard Limit. Where is Support?](https://community.openai.com/t/ignored-for-3-weeks-1-893-fraudulent-balance-after-hacker-bypassed-hard-limit-where-is-support/1385860)
**Author:** [@obr](https://community.openai.com/u/obr)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 11:58pm UTC](https://community.openai.com/t/ignored-for-3-weeks-1-893-fraudulent-balance-after-hacker-bypassed-hard-limit-where-is-support/1385860 "2026-07-06T23:58:55Z")
Hi everyone, I’m writing this out of sheer frustration because my business operations have been completely frozen for 3 weeks, and OpenAI Support has gone entirely radio silent on a massive billing security issue. On J… --- ## [Unable to reactivate My Chatbgpt business workspace & support is not able to understand the issue](https://community.openai.com/t/unable-to-reactivate-my-chatbgpt-business-workspace-support-is-not-able-to-understand-the-issue/1383772)
**Author:** [@loudcloud-itadmin](https://community.openai.com/u/loudcloud-itadmin)\ **Replies:** 2\ **Last updated:** [June 16, 2026, 5:48pm UTC](https://community.openai.com/t/unable-to-reactivate-my-chatbgpt-business-workspace-support-is-not-able-to-understand-the-issue/1383772 "2026-06-16T17:48:11Z")
I am logged into the account, but I am still not able to reactivate the workspace, getting below error message again and again . Kindly refer to the attached screenshot and help us resolve this issue on priority, as our … --- ## [Why does my credit card keep declining?](https://community.openai.com/t/why-does-my-credit-card-keep-declining/1381922)
**Author:** [@Ghostvette96](https://community.openai.com/u/Ghostvette96)\ **Replies:** 6\ **Last updated:** [May 30, 2026, 12:45pm UTC](https://community.openai.com/t/why-does-my-credit-card-keep-declining/1381922 "2026-05-30T12:45:17Z")
I need help, and I don’t know where else to turn. I have been trying to enter my credit card information to buy credits, but it keeps getting declined. My credit card company said everything is fine, and they don’t even … --- ## [\[CRITICAL BILLING BUG\] $563.88 debt accrued on a $5 Prepaid Account - Hard Limit Failure](https://community.openai.com/t/critical-billing-bug-563-88-debt-accrued-on-a-5-prepaid-account-hard-limit-failure/1379662)
**Author:** [@igorvgarcia](https://community.openai.com/u/igorvgarcia)\ **Replies:** 1\ **Last updated:** [May 10, 2026, 12:11am UTC](https://community.openai.com/t/critical-billing-bug-563-88-debt-accrued-on-a-5-prepaid-account-hard-limit-failure/1379662 "2026-05-10T00:11:32Z")
Hi everyone, I’m reaching out to the community to report a critical failure in OpenAI’s billing synchronization and “Hard Limit” enforcement for prepaid accounts. As a software engineer, I rely on these limits to manage… --- ## [Adding Italian VAT Id format not accepted](https://community.openai.com/t/adding-italian-vat-id-format-not-accepted/1380289)
**Author:** [@Sunseba](https://community.openai.com/u/Sunseba)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 1:50pm UTC](https://community.openai.com/t/adding-italian-vat-id-format-not-accepted/1380289 "2026-05-04T13:50:30Z")
Hi there, I’m not able to add our italian VAT-ID to the billing form on platform.openai.com. It always throws an error with: “\*\*Your tax ID appears to be in the wrong format. Please try again using the format ‘IT12345… --- ## [My credit balance appears stuck even with usage](https://community.openai.com/t/my-credit-balance-appears-stuck-even-with-usage/1378834)
**Author:** [@julillermo](https://community.openai.com/u/julillermo)\ **Replies:** 10\ **Last updated:** [April 18, 2026, 7:55am UTC](https://community.openai.com/t/my-credit-balance-appears-stuck-even-with-usage/1378834 "2026-04-18T07:55:23Z")
My credit balance has not updated for the past couple of days, even though I have been accessing GPT models via the API. I’m referring to the Credit Balance found on https://platform.openai.com → Billing. I’m generally … --- ## [I have been charged 3 times for the same month of January](https://community.openai.com/t/i-have-been-charged-3-times-for-the-same-month-of-january/1372829)
**Author:** [@nathan.gilson](https://community.openai.com/u/nathan.gilson)\ **Replies:** 16\ **Last updated:** [February 2, 2026, 10:16pm UTC](https://community.openai.com/t/i-have-been-charged-3-times-for-the-same-month-of-january/1372829 "2026-02-02T22:16:26Z")
While I usually receive the invoice on the 1st of each month, I suddenly received 3 invoices for the same month of January (total of 20k usd) that don’t match at all with my usage (11k usd). What’s going on? --- ## [Looking for guidance on unresolved billing refund (University account, ~$28k)](https://community.openai.com/t/looking-for-guidance-on-unresolved-billing-refund-university-account-28k/1372006)
**Author:** [@marvimarv](https://community.openai.com/u/marvimarv)\ **Replies:** 1\ **Last updated:** [January 28, 2026, 9:40am UTC](https://community.openai.com/t/looking-for-guidance-on-unresolved-billing-refund-university-account-28k/1372006 "2026-01-28T09:40:39Z")
Hi everyone, I’m hoping someone from the community or the OpenAI team might be able to help point me in the right direction. I’ve been trying to resolve a billing/refund issue for quite some time now and seem to be stu… --- ## [Unauthorized API billing charge - tried contacting support but it doesn't work - Please help](https://community.openai.com/t/unauthorized-api-billing-charge-tried-contacting-support-but-it-doesnt-work-please-help/1360837)
**Author:** [@lonestar25](https://community.openai.com/u/lonestar25)\ **Replies:** 4\ **Last updated:** [January 19, 2026, 8:18pm UTC](https://community.openai.com/t/unauthorized-api-billing-charge-tried-contacting-support-but-it-doesnt-work-please-help/1360837 "2026-01-19T20:18:52Z")
Hi folks, I created this account for a client last year, but their use case changed, and they no longer require OpenAI services. Last year’s credits expired & the client’s card was auto-charged $106.40 today. I follow… --- ## [Should all users have hard spending caps?](https://community.openai.com/t/should-all-users-have-hard-spending-caps/1370683)
**Author:** [@Universus](https://community.openai.com/u/Universus)\ **Replies:** 3\ **Last updated:** [January 7, 2026, 9:21pm UTC](https://community.openai.com/t/should-all-users-have-hard-spending-caps/1370683 "2026-01-07T21:21:56Z")
Hi community, I’m writing after an incident. I’ll keep the story short. One of my API keys was abused by a frustrated ex-developer of my company. Luckily, I was able to see in a short period of time that the credits of… --- ## [I’d like OpenAI to allow setting a hard limit as well, since the OpenAI API uses prepaid billing](https://community.openai.com/t/i-d-like-openai-to-allow-setting-a-hard-limit-as-well-since-the-openai-api-uses-prepaid-billing/1370125)
**Author:** [@stakiran](https://community.openai.com/u/stakiran)\ **Replies:** 1\ **Last updated:** [December 24, 2025, 7:17pm UTC](https://community.openai.com/t/i-d-like-openai-to-allow-setting-a-hard-limit-as-well-since-the-openai-api-uses-prepaid-billing/1370125 "2025-12-24T19:17:33Z")
Current situation At the moment, it behaves more like a soft limit. The official article states the following (posted five days ago): Proposal Please make it possible to set a hard limit as well. On the current Bil… --- ## [Billing schedule suddenly changed](https://community.openai.com/t/billing-schedule-suddenly-changed/1350089)
**Author:** [@DaveyvanDam](https://community.openai.com/u/DaveyvanDam)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 8:52pm UTC](https://community.openai.com/t/billing-schedule-suddenly-changed/1350089 "2025-12-17T20:52:08Z")
Hi, This month the billing schedule has changed from monthly to annually without anyone changing anything. When the e-mail was received regarding the annual payment not being succesful the Team Plan was still on Monthly… --- ## [Billing wont load, yields error](https://community.openai.com/t/billing-wont-load-yields-error/1365081)
**Author:** [@7fb1e577024b5fc09d3c](https://community.openai.com/u/7fb1e577024b5fc09d3c)\ **Replies:** 55\ **Last updated:** [November 4, 2025, 10:03pm UTC](https://community.openai.com/t/billing-wont-load-yields-error/1365081 "2025-11-04T22:03:10Z")
agent builder interface says to add credits to run my next task, and the GO TO BILLING link errors out. Can’t see any billing information. Happy to add credits, pay, whatever, but need to access those screens. Do you … --- ## [$4 for 70k tokens? and customer service refused to provide more info](https://community.openai.com/t/4-for-70k-tokens-and-customer-service-refused-to-provide-more-info/1360102)
**Author:** [@Tom11](https://community.openai.com/u/Tom11)\ **Replies:** 1\ **Last updated:** [September 26, 2025, 7:57pm UTC](https://community.openai.com/t/4-for-70k-tokens-and-customer-service-refused-to-provide-more-info/1360102 "2025-09-26T19:57:13Z")
From my account, I only used ~70k tokens, and was charged for 4.06$. Customer service stops responding to me a few days ago, after I present the above graph as evidence. QQ: If I am not alone, how many people are mi… --- ## [Credit Balance Going to $0 Even Though No Usage?](https://community.openai.com/t/credit-balance-going-to-0-even-though-no-usage/940488)
**Author:** [@Dmarx](https://community.openai.com/u/Dmarx)\ **Replies:** 6\ **Last updated:** [September 12, 2025, 1:24am UTC](https://community.openai.com/t/credit-balance-going-to-0-even-though-no-usage/940488 "2025-09-12T01:24:50Z")
Hi All, Just curious if anyone else has experienced this. I had a $0 balance, put in $40, the next day even though there was no usage (which I confirmed on the Dashboard) I’m back down to $0. Anyone else had this probl… --- ## [Reasoning tokens hidden price question](https://community.openai.com/t/reasoning-tokens-hidden-price-question/1353099)
**Author:** [@iballwasrawt12](https://community.openai.com/u/iballwasrawt12)\ **Replies:** 5\ **Last updated:** [August 21, 2025, 1:05pm UTC](https://community.openai.com/t/reasoning-tokens-hidden-price-question/1353099 "2025-08-21T13:05:36Z")
Hello everyone, I ran into a billing problem, it says in my dashboard that I spent 1 million tokens, according to my calculations it should have been about ~ $5, I used GPT-5 models (mini/nano), but in the end my bill tu… --- ## [Card has been charged but openai not credited still?](https://community.openai.com/t/card-has-been-charged-but-openai-not-credited-still/808987)
**Author:** [@dummytravels](https://community.openai.com/u/dummytravels)\ **Replies:** 7\ **Last updated:** [August 16, 2025, 6:38am UTC](https://community.openai.com/t/card-has-been-charged-but-openai-not-credited-still/808987 "2025-08-16T06:38:50Z")
Hello, I just recharged my account \[\[my email\]\] for project Travel\_Itinerary1.0 for $5 but the credit is not added to my account but unfortunately it got deducted from my Card. Upon trying for API calls, I am still gett… --- ## [Payment method for API key](https://community.openai.com/t/payment-method-for-api-key/1321906)
**Author:** [@sunsplasher05](https://community.openai.com/u/sunsplasher05)\ **Replies:** 0\ **Last updated:** [July 22, 2025, 1:42pm UTC](https://community.openai.com/t/payment-method-for-api-key/1321906 "2025-07-22T13:42:44Z")
Good evening to all, I’m founding issues on adding cards/payment method. Specifically,sunday I tried to connect a card (prepaid, as a test) and it was successfully connected. I then unconnected it shortly after and can … --- ## [An amount was deducted from my account without any apparent reason](https://community.openai.com/t/an-amount-was-deducted-from-my-account-without-any-apparent-reason/1314150)
**Author:** [@wellloy1](https://community.openai.com/u/wellloy1)\ **Replies:** 1\ **Last updated:** [July 12, 2025, 1:35pm UTC](https://community.openai.com/t/an-amount-was-deducted-from-my-account-without-any-apparent-reason/1314150 "2025-07-12T13:35:19Z")
An amount was deducted from my account without any apparent reason. I don’t believe I spent that much — my balance should be around $6. I checked my usage, I spent less than $1 in last 2 month. --- ## [Lost 56$ credit balance! (02/10/2024) I have 71.17$, today (08/10/2024) I have only 5.19$ even I just used 9.91$ (Monthly Bill Oct 1 - 31)](https://community.openai.com/t/lost-56-credit-balance-02-10-2024-i-have-71-17-today-08-10-2024-i-have-only-5-19-even-i-just-used-9-91-monthly-bill-oct-1-31/971125)
**Author:** [@duongthaison21](https://community.openai.com/u/duongthaison21)\ **Replies:** 10\ **Last updated:** [October 16, 2024, 1:08pm UTC](https://community.openai.com/t/lost-56-credit-balance-02-10-2024-i-have-71-17-today-08-10-2024-i-have-only-5-19-even-i-just-used-9-91-monthly-bill-oct-1-31/971125 "2024-10-16T13:08:52Z")
Please help me! (02/10/2024) I have 71.17$, today (08/10/2024) I have only 5.19$ even I just used 9.91$ (Monthly Bill Oct 1 - 31) This is detail images --- ## [Usage for training not showing up in billing](https://community.openai.com/t/usage-for-training-not-showing-up-in-billing/1286895)
**Author:** [@Alex\_the\_grape](https://community.openai.com/u/Alex_the_grape)\ **Replies:** 0\ **Last updated:** [June 13, 2025, 1:08am UTC](https://community.openai.com/t/usage-for-training-not-showing-up-in-billing/1286895 "2025-06-13T01:08:13Z")
I ran 2 fine-tune jobs on 4.1, one completed about 48 hours ago and the other completed at 24 hours ago. Neither one is showing up in my usage tab and I haven’t been billed for either. I pre-pay and I haven’t seen a dedu… --- ## [Billing Issue, Couldn't pay the invoice](https://community.openai.com/t/billing-issue-couldnt-pay-the-invoice/699173)
**Author:** [@karrar.kazuya](https://community.openai.com/u/karrar.kazuya)\ **Replies:** 7\ **Last updated:** [June 9, 2025, 11:10am UTC](https://community.openai.com/t/billing-issue-couldnt-pay-the-invoice/699173 "2025-06-09T11:10:57Z")
Hello there, Since a week or two ago I started facing some strange issue in paying a bill. I have been paying for my API usage. The credit balance system came and I charged 20$ dollars into. Even with the credit balanc… --- ## [Urgent - Payment issues for Open AI API](https://community.openai.com/t/urgent-payment-issues-for-open-ai-api/1091570)
**Author:** [@ashish\_pype](https://community.openai.com/u/ashish_pype)\ **Replies:** 7\ **Last updated:** [May 30, 2025, 7:03pm UTC](https://community.openai.com/t/urgent-payment-issues-for-open-ai-api/1091570 "2025-05-30T19:03:05Z")
Hi Team, I am currently unable to make a payment for the OpenAI API. The system was functioning well until a few days ago, but now I am unable to proceed with the payment. After entering my credit card details, the OTP… --- ## [Unexpected $17 Charge via Quick Eval – No Warning Displayed](https://community.openai.com/t/unexpected-17-charge-via-quick-eval-no-warning-displayed/1255837)
**Author:** [@Otgonbaatar](https://community.openai.com/u/Otgonbaatar)\ **Replies:** 3\ **Last updated:** [May 26, 2025, 1:23am UTC](https://community.openai.com/t/unexpected-17-charge-via-quick-eval-no-warning-displayed/1255837 "2025-05-26T01:23:03Z")
Hi OpenAI Team, I’m reaching out regarding an unexpected charge of $17 that occurred after I unintentionally triggered the Quick Eval feature using 61 prompts and 4 different models (GPT-4.1, o4-mini, mini, nano). This … [Next page](https://community.openai.com/tag/api-billing-problem/552.md?match_all_tags=true&page=1&tags%5B%5D=api-billing-problem)