# Your account is not active

**URL:** <https://community.openai.com/t/your-account-is-not-active/192083>\
**Category:** ChatGPT\
**Tags:** chatgpt, account-problem\
**Created:** [May 4, 2023, 2:25am UTC](https://community.openai.com/t/your-account-is-not-active/192083 "2023-05-04T02:25:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![moseszhou](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@moseszhou](https://community.openai.com/u/moseszhou)\
**Post date:** [May 4, 2023, 2:25am UTC](https://community.openai.com/t/your-account-is-not-active/192083/1 "2023-05-04T02:25:28Z")

</div>

My account is a plus account，but i will get the error like ’ please check your billing details on our website’ when i call the api.

PS：I can use chatGPT on [https://chat.openai.com/。](https://chat.openai.com/%E3%80%82)

how can i do?