Why is my Plus subscription not appearing?

I did everything what the article says in the support page, but after more than 10 days I´m still paying the account plus and nothing happend. I don´t know why but my PLUS account dissapear from one day to other.

Order number: sub_1Mw4siC6h1nxGoI3O3RPKIsF
Order date: Apr 12, 2023 7:42:44 AM PDT

Pls help me, thanks in advance