# Why am I facing billing hard limit issues?

**URL:** <https://community.openai.com/t/why-am-i-facing-billing-hard-limit-issues/1060657>\
**Category:** API\
**Created:** [December 18, 2024, 11:40am UTC](https://community.openai.com/t/why-am-i-facing-billing-hard-limit-issues/1060657 "2024-12-18T11:40:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![christiandillstrom](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/christiandillstrom/32/244617_2.png) [@christiandillstrom](https://community.openai.com/u/christiandillstrom)\
**Post date:** [December 18, 2024, 11:40am UTC](https://community.openai.com/t/why-am-i-facing-billing-hard-limit-issues/1060657/1 "2024-12-18T11:40:33Z")

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Hello,

I am trying to get help with this odd issue and only thing I can find is a bot that just keep on talking nicely but has no solutions. Does anyone have email address for OpenAI help? Or even URL to submit a ticket?

My problem is that I am tier 4 user and after using less than $15 out of my $5000 monthly limit, API started to output this and nothing else:

{“error”:{“message”:“Billing hard limit has been reached”,“type”:“invalid\_request\_error”,“param”:null,“code”:“billing\_hard\_limit\_reached”}}

Attached credit card has a lot of funds and OpenAI just charged it OK.

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**Author:** ![\_j](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/_j/32/766292_2.png) [@\_j](https://community.openai.com/u/_j)\
**Post date:** [December 18, 2024, 6:42pm UTC](https://community.openai.com/t/why-am-i-facing-billing-hard-limit-issues/1060657/2 "2024-12-18T18:42:30Z")

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Hi. This has been seen and reported here several times recently. It is talking about a monthly budget that you personally set on the account - or issues with the system putting one on that you didn’t place yourself.

You can investigate your own settings:

> [@API claims we have reached our usage limits after only consuming $120/$200k](https://community.openai.com/t/api-claims-we-have-reached-our-usage-limits-after-only-consuming-120-200k/1054390/2):
>
> Go to your limits page for the organization, “Your Profile”, then “limits” in the left bar. If never set, put in a value greater than your expected monthly usage. It could have an undisplayed “ghost value” from before the tier system of $120 behind the scenes. Also make note of the US comma system automatically converted to when putting in values: Then, in the upper-left selection of project, “manage projects” will take you to a screen to see those hard limits that you hav…