Who can help me with an account problem?

Dear OpenAI Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I’ve encountered shortly after purchasing an O1-Pro account. Unfortunately, right after making the purchase, I have been unable to use the account, and it appears to be malfunctioning. This has been quite frustrating, as I was eager to explore the advanced capabilities of the service.

I have tried troubleshooting the issue on my end, but it seems that the account is still nonfunctional, and I am unable to access the features I had hoped for. My account ID is e-mail, and I would sincerely appreciate your assistance in looking into this matter.

Could you please assist in restoring the functionality of the account or guide me through any necessary steps to resolve the issue? I would be grateful for any support you can provide, as I am eager to use the service as intended.

Thank you in advance for your prompt attention to this matter. I look forward to your response and a swift resolution.

Best regards,

HI, please click on the Contact Support link at the top of this page:

https://help.openai.com/en/articles/6614161-how-can-i-contact-support