I upgraded from Plus to Pro. The usage limit did not reset.
I asked Support six times where that reset behaviour is documented. I never got a link. The sixth reply said:
“I’m unable to provide a public OpenAI documentation page that specifically states this policy.”
That is the entire issue. Not a refund, not a manual reset — I just want to know where the reset behaviour is written down, so I can read it before I upgrade rather than find out afterwards.
I manually searched the ChatGPT section of the OpenAI Help Center—rather than the API documentation—but could not find an article that specifically answers this question.
How did you contact Support? Did you use the chat bubble on the OpenAI Help Center, and were any of those conversations escalated to a human support representative? If so, did you receive a case number or a follow-up email?
I contacted support@openai.com and asked explicitly for escalation to a human support as the wording was clearly AI slop. I have also case number. The discussion is ongoing for a week so soon my limit will be lifted. Anyway it would be good to know for a future and mainly to have it documented for everyone.
Thanks for clarifying—and sorry you haven’t had a clear link. This article says Pro’s new limits apply immediately: https://help.openai.com/en/articles/9793128. It doesn’t spell out how existing usage carries over. We’ll flag that documentation gap; we don’t have a timeline for an update.