This is the second time my PRO subscription has been cancelled!!! The first time was last month; it was supposed to last until May 5th, but it expired on April 29th!! I PAYED FOR THE SUBSCRIPTION AGAIN, BUT NOT EVEN SIX DAYS HAVE BEEN GOING ON AND IT’S GONE AGAIN. NO EMAIL, NOTHING, THEY JUST TOOK MY SUBSCRIPTION! I WROTE TO SUPPORT LAST TIME, AND NOTHING HAPPENED.
I’LL LOOK FORWARD TO GOING TO A COMPETITOR. EVEN THOUGH I’VE ALWAYS USED CODEX AND CHATGPT EXCLUSIVELY.
Hi @RomanKBR, I can see why that’d be concerning, especially if the cancellation happened without any action on their side.
This appears to be part of an internal subscription integrity review, but the confusing part is that some cancellations may have gone out without enough context being shown to affected users.
Best next step is to create a new support ticket specifically for the April 29 subscription incident so the team can review the account history and billing logs more closely. Including the cancellation date plus any receipts or screenshots can help speed things up.
They can create a support ticket by emailing support@openai.com.
Hopefully they can trace what happened pretty quickly from there.
-Mark G.
