33

I think I may have found a solution. My Usage goes blank if I attempt to go to a month where I did not use the API. Meaning that it might work on accounts that have already used there API but on other accounts that have never used there API before. Create a simple script to use the API and see if you can then see the Usage Dashboard.

34

thanks, but it doesn’t work for me, because the website immediately goes blank and I cannot find and click the month-changing button.

The startup of my account, the first time of usage (actually I’m still using the API even after this problem), and the occurrence of this issue are all in this September, so I think my issue is different with yours.

But thank you anyway, your solutions may help others.

35

I logged in for a first time with my google account, then I get this blank page with JavaScript error. I have no other accounts.

36

Thank you for that information @KorbinY did you sign up with a Google account?

37

Yes, what I’m referring to is the new account, and there is no trial usage for the newly registered
account. But it’s not a google account; I registered with my email.

So all I use is the credits paid by myself

38

So, it works for your original account, but not the second account you signed up for recently? Maybe they see you coming in on the same IP / browser footprint with two accounts? I’m not entirely sure it’s against ToS to have more than one account, but my feeling is that it would be - to prevent people signing up for multiple accounts for free trials, etc (in the past…)

1 Like
39

Yes, it may be one cause. But my previous Google account never used API with the trial usage (already expired). I merely used it for ChatGpt.
Then when I began to use API, I registered the new account without any trial usage.

1 Like
40

Right. I’m just guessing that it’s the fact you have two accounts, not when you used them or set them up. Might be something OpenAI started doing recently to cut down on people signing up for more than one account to get past the rate limits moreso than the free trial credits now… IF everyone signed up for multiple accounts to get past rate limits, it would be a race to the bottom. Not saying you’re doing this, but it might be why they’re stopping people from using multiple accounts…

41

It is not against TOS to have more than one account mostly due to people having work and personal accounts.

2 Likes
42

Good to know. Do you have a link? I searched a bit. Would seem to make sense to avoid people having more than one account - or 3+ - to cut down on getting past rate limits - ie your API account 1 hits rate limit, just use API key from account 2…

43

I don’t have a link off the top of my head. I just remember the account rules from when I read through the TOS when I created my account.

44

Gotcha. I read them too when I signed up, but it was 3 years ago now, and things are changing so quickly. I might poke around the ToS and docs and see if I can find anything.

I’m not saying people here are trying to get around the rules with more than one account, but I’m wondering if something new was installed to stop people from having 3+ accounts to get around rules.

ETA: They did add the new styling, though, so they could have broke something too! Hopefully we get to the bottom of it soon…

45

lol just I tried to change the month in the usage board, as mentioned by @grandell1234 .

However my case is just the opposite of his/hers: if I visit the page of usage directly, it reads the data for September and crashes before fully loaded.

Then, if I manage to switch to August ( when I never used API and even did not register this account) before the page is fully loaded, the dashboard can appear as expected, although “Usage this month” is zero.

So I think my issue is not caused by the IP address or double-account. But thank you anyway, it seems that many users are trapped by the caus you mentioned.

46

What would be helpful, I think, is if everyone in the thread having problems shared some data to see if we can see patterns…

Operating System, Browser, Number of Accounts, etc… We might be able to have something better to bring to OpenAI and say here is a likely bug… it only happens when user has X, Y, Z…

ETA:

Several users, including KorbinY, CptPirx, monjaseunja, and bondbyco, reported an issue with OpenAI’s usage dashboard webpage. The page fails to load usage data and eventually turns blank regardless of the browser or device used. Switching to different tags, like Rate-limits and Settings, briefly fixes the problem until the Usage tab is accessed again. Clearing the browser cache or forcing a page reload doesn’t solve the issue.

KorbinY and other users noted the issue appears to be tied to their specific OpenAI accounts as they don’t experience the same problem with other accounts. This indicates it’s not a network or browser-related problem.

Error messages captured in the console indicate CORS policy errors, hinting towards the cause of the issue being tied to the recent changes on the usage-by-model display, as noted by _j.

Some suggested solutions included creating new accounts, but grandell1234 warned this may violate OpenAI’s TOS. There were also indications the problem could be tied to the use of trial credits and possibly multiple accounts created from the same IP address.

While some users found alternative ways to check for credit usage through the ‘Billing’ tag, the issue remains unresolved at the end of the discussion. At one point, KorbinY theorized the problem might be related to switching between months in the usage board, but this was not universally applicable. Finally, PaulBellow suggested gathering more data about the operating systems, browsers, and number of accounts of affected users to present a more concrete bug report to OpenAI.

Summarized with AI on Sep 29

47

SPECS: OS: macOS M1, Browser: Brave, Search Engine: Start Page, Number of Accounts: 1.

Screenshot from when I am on the main page on the month of September:

Screenshot 2023-09-29 at 12.55.12 PM
Screenshot 2023-09-29 at 12.55.12 PM1288×77 22.2 KB

NOTE: The page does work fine, I can still see my usage.

Screenshot from when I attempt to change the month:

Screenshot 2023-09-29 at 12.56.36 PM
Screenshot 2023-09-29 at 12.56.36 PM1288×524 116 KB

NOTE: Now all I see is a blank white page.

An error that I received every time:

Access to manifest at ‘https://openaiapi-site.azureedge.net/public-assets/d/51d7b4322f/manifest.json’ from origin ‘https://platform.openai.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

48

One weird fix I found out was refreshing the page > 5 times in a row, which triggers an error message that actually allows me to check the usage.

This might have something to do with the recent update: https://x.com/officiallogank/status/1707804564810797256?s=46&t=oYo42wgYxOwbdx4ShcCY2w

49

Cannot open page Usage from my profile
When I try to go to h/account/usage nothing happen, just white space instead of page. I developers too; there are no requests - it is seems like that page unreachable/

8:34 am

And I have that errors in console

usage:1 Access to internal resource at/d/51d7b4322f/manifest.json’ from origin ](https://platform.openai.com/)’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

And that one utils.js:3474 Refused to execute inline script because it violates the following Content Security Policy directive: “script-src ‘self’ ‘wasm-unsafe-eval’ ‘inline-speculation-rules’”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-hPxoIhWqrt4Welt0SCgWi5JtfqrLO0U4SnBC5y23rhE=’), or a nonce (‘nonce-…’) is required to enable inline execution.

Openai have cors problem in azure - and cannot fix it

1 Like
50

Same. This azure issue seems to be the problem leading to the second issue:

Refused to execute inline script because it violates the following Content Security Policy directive: “script-src ‘self’ ‘wasm-unsafe-eval’ ‘inline-speculation-rules’”. Either the ‘unsafe-inline’ keyword, a hash (‘sha256-hPxoIhWqrt4Welt0SCgWi5JtfqrLO0U4SnBC5y23rhE=’), or a nonce (‘nonce-…’) is required to enable inline execution.

1 Like
51

It seems already works now! Does it work for you too?

1 Like
52

works for me too now. having problems to post this reply btw.

1 Like