I am trying to add my Visa card to my OpenAI billing account, but it keeps getting declined.
What puzzles me is that this exact same Visa card works perfectly fine on Google AI (Google Cloud / Vertex AI) and other global platforms without any issues. It is an active, international-enabled card with sufficient funds.
Here are the details of the issue:
Card Type: Visa (International)
The Problem: Keeps failing/declining when trying to register or pay on OpenAI.
Comparison: Works completely fine on Google AI services.
What I’ve already tried:
Checking with my bank (No blocks or restrictions on international payments from their side).
Double-checking the billing address, zip code, and CVV (Everything matches perfectly).
Trying a different browser and clearing the cache/cookies.
Has anyone else experienced this specific issue where OpenAI rejects a card that other major AI cloud providers (like Google) accept? Is OpenAI using a stricter fraud prevention filter (like Stripe’s radar) that flags certain international Visa cards?
Any advice, workarounds, or insights from the community or staff would be highly appreciated.
There’s a similar topic regarding your issue (from yesterday) where I gave some advice on what to double check (you’ve already done some of it), linked the relevant OpenAI help article and how to proceed next.
Since billing and payment issues often require us to review account-specific information could you please create a support ticket through https://help.openai.com and share the ticket/case ID here once it's submitted?
I can review our records and check whether there is any additional information available regarding the payment attempts.