# Verify Organization Stuck **URL:** \ **Category:** Feedback\ **Created:** [August 21, 2025, 11:55am UTC](https://community.openai.com/t/verify-organization-stuck/1353345 "2025-08-21T11:55:34Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![murtaza](https://avatars.discourse-cdn.com/v4/letter/m/eb8c5e/32.png) [@murtaza](https://community.openai.com/u/murtaza)\ **Post date:** [August 21, 2025, 11:55am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/1 "2025-08-21T11:55:34Z")
We are stuck at verify organization , always giving same error “Session Expired”. Not able to generate the new link. Any suggestion how we can fix this? Or any way to contact support. ---
**Author:** ![\_j](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/_j/32/766292_2.png) [@\_j](https://community.openai.com/u/_j)\ **Post date:** [August 21, 2025, 1:19pm UTC](https://community.openai.com/t/verify-organization-stuck/1353345/2 "2025-08-21T13:19:05Z")
“expired” is what you get, because there is no courtesy telling you if you were denied or if the entire system is a royal cluster foulup. You might email [support@openai.com](mailto:support@openai.com) with your organization ID and information - and then let us know here on the forum if they do anything surprising other than say “sorry, no, wontfix” > What if my verification wasn’t successful? > > If your verification attempt didn’t go through, your organization may not be eligible to access models that require verification. > > Verifications can fail for several reasons, including: > > - The ID is expired, blurry, or missing key information > - The portrait photo is obstructed or doesn’t match your submitted selfie photo > - The document isn’t government-issued > - A scan, screenshot, or digital copy was submitted > - The ID was used to verify another organization within the past 90 days > - There was a technical issue during submission > - The information on your ID doesn’t match your account or organization details > - Your organization does not meet current verification eligibility requirements > > At this time, retries are not supported. You can continue using OpenAI’s platform with your existing access. ---
**Author:** ![AspireVenom](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/aspirevenom/32/685801_2.png) [@AspireVenom](https://community.openai.com/u/AspireVenom)\ **Post date:** [October 3, 2025, 8:03pm UTC](https://community.openai.com/t/verify-organization-stuck/1353345/3 "2025-10-03T20:03:14Z")
Absolutely incredible that OpenAI is incapable of allowing retries… I wasted ~30 minutes just trying to get Persona to work with my Passport, after failing twice tried with my Driver’s License, and **POOF** , just like that I am no longer capable of verifying my account! SUPPPER COOL ---
**Author:** ![Elena\_Romanova](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/elena_romanova/32/450055_2.png) [@Elena\_Romanova](https://community.openai.com/u/Elena_Romanova)\ **Post date:** [October 10, 2025, 1:40am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/4 "2025-10-10T01:40:19Z")
Agree! Very suprised it’s not allowing re-try considering such a bad recogintion quality. ---
**Author:** ![pras](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/pras/32/449072_2.png) [@pras](https://community.openai.com/u/pras)\ **Post date:** [October 16, 2025, 7:31am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/5 "2025-10-16T07:31:32Z")
is this only happening to users who failed the verification? because i got the success message (see screenshot) but the dashboard still has the verify organization button which takss me to the expired session page you all are seeing ” **Session expired** Please restart this process or request a new link to continue.” ![IMG_2335.PNG](https://us1.discourse-cdn.com/openai1/original/4X/a/4/7/a475e6db2e3eb7587864ab5efcd46d17a0442888.jpeg) ---
**Author:** ![Tim\_Katzgrau](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/tim_katzgrau/32/692625_2.png) [@Tim\_Katzgrau](https://community.openai.com/u/Tim_Katzgrau)\ **Post date:** [October 22, 2025, 7:43pm UTC](https://community.openai.com/t/verify-organization-stuck/1353345/6 "2025-10-22T19:43:39Z")
@pras I’m in the same boat. Did this ever fix for you? ---
**Author:** ![Tim\_Katzgrau](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/tim_katzgrau/32/692625_2.png) [@Tim\_Katzgrau](https://community.openai.com/u/Tim_Katzgrau)\ **Post date:** [October 22, 2025, 7:52pm UTC](https://community.openai.com/t/verify-organization-stuck/1353345/7 "2025-10-22T19:52:59Z")
For anyone else who hits this issue after being successfully verified. 1. Wait, 30 minutes at least. 2. Generate a new API Key (this is what I was told from the support bot). It clears some type of cache. 3. Do a hard refresh on the org page. CMD+Shift+R ---
**Author:** ![pras](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/pras/32/449072_2.png) [@pras](https://community.openai.com/u/pras)\ **Post date:** [October 23, 2025, 3:51am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/8 "2025-10-23T03:51:44Z")
yes. it took 3 hours..but got verified..not sure if it was manually looked at ---
**Author:** ![pras](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/pras/32/449072_2.png) [@pras](https://community.openai.com/u/pras)\ **Post date:** [October 23, 2025, 3:52am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/9 "2025-10-23T03:52:38Z")
ye i had tried all this and tried even after an hour..but nothing…something on their end - either openai or with persona ---
**Author:** ![meow1](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/meow1/32/694001_2.png) [@meow1](https://community.openai.com/u/meow1)\ **Post date:** [October 27, 2025, 1:42am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/10 "2025-10-27T01:42:00Z")
ive had the same issue for about an hour, ive contact an agent so lets see what happens ---
**Author:** ![Hank\_Yen](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/hank_yen/32/450749_2.png) [@Hank\_Yen](https://community.openai.com/u/Hank_Yen)\ **Post date:** [October 27, 2025, 8:57am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/11 "2025-10-27T08:57:56Z")
I’ve completed the identity verification and even saw the confirmation message. However, when I tried to click “confirm,” it wouldn’t let me verify again. It’s now been over thirty minutes, and I’ve tried several methods — refreshing the page, clearing the cache, logging out and back in, even generating a new key — but it still doesn’t work. It’s so frustrating to waste both time and money like this. ![螢幕擷取畫面 2025-10-27 161658](https://us1.discourse-cdn.com/openai1/original/4X/f/1/4/f14979e0780d2f80796687b044d8997bbe3c6b85.png) ---
**Author:** ![Eden\_Corbin](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/eden_corbin/32/698436_2.png) [@Eden\_Corbin](https://community.openai.com/u/Eden_Corbin)\ **Post date:** [November 11, 2025, 7:17am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/12 "2025-11-11T07:17:10Z")
Same issue 2 days ago verified got green check “your verified”, but just reverted in settings screen to verify org and clicking it I get session expired. What are people doing to resolve this, I’m stuck and wanting to implement image features. ---
**Author:** ![anon1855189](https://avatars.discourse-cdn.com/v4/letter/a/85e7bf/32.png) [@anon1855189](https://community.openai.com/u/anon1855189)\ **Post date:** [November 14, 2025, 4:13am UTC](https://community.openai.com/t/verify-organization-stuck/1353345/13 "2025-11-14T04:13:24Z")
Same here. But I was banned from my personal account and api access after completing verification! Please help ---
**Author:** ![Eylars](https://avatars.discourse-cdn.com/v4/letter/e/50afbb/32.png) [@Eylars](https://community.openai.com/u/Eylars)\ **Post date:** [November 16, 2025, 11:03pm UTC](https://community.openai.com/t/verify-organization-stuck/1353345/14 "2025-11-16T23:03:15Z")
I’m having the same issue. I got the congratulations, you’re done! screen on my phone but was never verified on my account.