Title: Improving Accessibility and Clarity of “Archive Conversation” Feature in ChatGPT UI
Summary: This feedback addresses the use of the term “Archive Conversation” within the ChatGPT user interface. The terminology is unclear and potentially alienating to non-technical users. A more intuitive and emotionally resonant phrasing is recommended to improve accessibility and user engagement.
Background: Currently, the option to “Archive Conversation” is found under the three-dot menu in the top-right corner of ChatGPT. However, the term “Archive” is abstract and lacks emotional or visual resonance. For many users, especially those new to digital tools, it is unclear what this action will do—whether it hides, deletes, locks, or simply saves a conversation. This leads to hesitation or misuse.
Problem Statement:
- The term “Archive” is too technical and lacks a clear mental image.
- It is not immediately understandable without prior knowledge of what an “archive” entails.
- Users may avoid using the feature due to uncertainty about its function.
Proposed Solutions: Replace “Archive Conversation” with more intuitive alternatives such as:
- “Save to Folder”
- “Move to Archive Folder”
- “Add to Saved Chats”
- “Keep This Chat”
- “Save Conversation”
These phrases are clearer and align more closely with everyday user experiences. They help users understand the outcome of their actions more easily.
Optional Enhancement: Add color-coded icon indicators for the state of actions like image upload or archive. Instead of grayscale/white cues, colors can help communicate whether a feature is currently available or restricted, improving intuitive use.
Why This Matters: This issue is not just about word choice—it reflects a broader gap in maintaining a supportive and inclusive user experience. When a platform grows beyond technical audiences, it must close the knowledge and language gap to carry all users along. Intuitive language is a bridge. Without it, the platform risks isolating those who may otherwise become its strongest supporters.
Suggested Category for Post: UX/UI Feedback or Feature Suggestions