Usage rate is not calculated correctly

I got limited with a message stating that I am using more that 40 queries in three hours. This is false. I counted the messages, and I used 27 queries spread out over 7 hours. How are message count calculated, and where can I see my message count?

Hey there and welcome to the community!

Question for you: are you just calling for a textual response, or are you using other tools alongside it like DALL-E? That may factor into your query limits.

You may also be able to reach out to OpenAI’s support here: https://help.openai.com/en/

If you have the receipts (which sounds like you do), they should be ale to take a closer look at your account and clarify if there’s any problems going on.