# Usage credits and work mode failure today **URL:** \ **Category:** ChatGPT\ **Tags:** chatgpt\ **Created:** [November 1, 2026, 8:27pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743 "2026-11-01T20:27:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dominick32](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@dominick32](https://community.openai.com/u/dominick32)\ **Post date:** [November 1, 2026, 8:27pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/1 "2026-11-01T20:27:00Z")
Guys, I have a little bit of a situation here. I have 45,000 usage credits that back me up when my weekly limit is used up. It’s been working perfectly for over a year now. Today, when I was using a work conversation, I ran out of my weekly limit and instead of using my usage credits, it said message limit reached. So I tried starting up a new work conversation, and the same thing happened. It would not even let me use a new work conversation using my usage credits. So I sent a message to customer support and they got back to me, and I’m a little bit upset. They literally told me, even though you have usage credits, when your weekly limit is expired, it doesn’t guarantee that you can continue to use work mode. So may I ask, what is the purpose of me buying usage credits then? Does this not make any sense? Does that not sound contradicting? What am I supposed to do here? The reason why I have been buying and using usage credits over the years is so that I can continue using after my weekly limit is expired, so I am really confused right now. why customer support doesn’t understand this? This is the basic premise of usage credits ---
**Author:** ![dominick32](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@dominick32](https://community.openai.com/u/dominick32)\ **Post date:** [November 3, 2026, 6:38pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/2 "2026-11-03T18:38:50Z")
Guys can anyone help me I really need help here customer support has not been able to get back to me or help me I’m begging someone to let me know what to do here I have literally 45,000 usage credits both paid and promotional that is not letting me use my work mode right now ---
**Author:** ![XMG3](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/xmg3/32/770860_2.png) [@XMG3](https://community.openai.com/u/XMG3)\ **Post date:** [November 3, 2026, 6:58pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/3 "2026-11-03T18:58:20Z")
I had a similar issue today, I used a manual reset 2 days ago so last night I had 80% weekly limit left. Today after the app update, I lost it all and went down to 16% weekly limit left, not only that, the original weekly limit reset was for tomorrow Nov 4th. Now the update changed it to 5 days from now. I lost a reset and I lost an entire week of token limits… I’m forced to switch to Claude, OpenAI is just disappointment after disappointment ![Screenshot 2026-11-03 100507](https://us1.discourse-cdn.com/openai1/original/4X/2/b/4/2b44ef7ef38583f30c102ef9fcca28cc873990a7.png) ---
**Author:** ![dominick32](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@dominick32](https://community.openai.com/u/dominick32)\ **Post date:** [November 3, 2026, 7:24pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/4 "2026-11-03T19:24:25Z")
Hey I’m really sorry that happened to you man yeah multiple things like this that happened to me in the past too where I used one of my own banked resets. And then after that reset was just about to be finished and my week was about to reset normally right before it ended they reset the whole week to 7 days so I was out for another full seven days without usage Another full seven days without usage. But the thing is I really like Chatgpt and I like Open AI it works great for me The problem is now how am I supposed to keep using work mode for my important projects if they’re not allowing me to use my usage credits ---
**Author:** ![XMG3](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/xmg3/32/770860_2.png) [@XMG3](https://community.openai.com/u/XMG3)\ **Post date:** [November 3, 2026, 9:07pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/5 "2026-11-03T21:07:55Z")
ya, my company switched to Claude Teams, so I been using that on top of GPT, you can export all the project instructions into .md and all data parameters into .json for Claude to pick it up. I been using cluade equally and I find it being more reliable. ---
**Author:** ![dominick32](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@dominick32](https://community.openai.com/u/dominick32)\ **Post date:** [November 6, 2026, 4:21pm UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/6 "2026-11-06T16:21:39Z")
Can anyone help me i’ve sent so many messages to customer support no one is getting back to me I really really need to use my work mode and I keep running out every 5 hours and every weekly limit reset. I cannot use it anymore it’s not using my 45000 usage credits that are available to use work mode ---
**Author:** ![leibowitzd](https://avatars.discourse-cdn.com/v4/letter/l/cdc98d/32.png) [@leibowitzd](https://community.openai.com/u/leibowitzd)\ **Post date:** [November 7, 2026, 3:44am UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/7 "2026-11-07T03:44:20Z")
Happened to me too. I have 52,000+ credits, and starting yesterday (Nov. 4), Work says “Messages limit reached” on every thread—old, current, or new. Chat works fine. Customer support wants HARs, etc. This is the runaround. I’ve been through it before. I’m on $200/Pro and should get a reset tomorrow. Will they acknowledge the problem? I doubt it: They usually don’t. The reply you got—“Even though you have usage credits, when your weekly limit is expired, it doesn’t guarantee that you can continue to use work mode”—is typical OAI speak! You have to experience it to believe it. ---
**Author:** ![dominick32](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@dominick32](https://community.openai.com/u/dominick32)\ **Post date:** [November 7, 2026, 4:00am UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/8 "2026-11-07T04:00:11Z")
This is the identical issue I’m dealing with. I’ve been a Pro 200 account for like a full year and anytime I send support requests they asked for a million things like HAR requests And I end up giving them all the troubleshooting they need. And they never reply to me. And this is an emergency because these are mixed promotional and paid credits that I actually paid for. The whole idea of having usage credits is so when weekly limit runs out you can continue using your usage credits for work mode This whole thing makes absolutely no sense. They literally told me just because you run out of your weekly limit You still might not be able to use your usage credits. How does this make any sense how is this even possible? The whole reason usage credits exist is so you continue using it when your weekly limit runs out. ---
**Author:** ![leibowitzd](https://avatars.discourse-cdn.com/v4/letter/l/cdc98d/32.png) [@leibowitzd](https://community.openai.com/u/leibowitzd)\ **Post date:** [November 7, 2026, 4:14am UTC](https://community.openai.com/t/usage-credits-and-work-mode-failure-today/1411743/9 "2026-11-07T04:14:31Z")
How does this make sense? It doesn’t. Welcome to OAI “support.”