Hello OpenAI Support,
I am facing an unresolved ‘Suspicious Activity alert’ on my ChatGPT Plus account (Case Number: 07380938). This issue has been persisting for over a week, and despite following all troubleshooting steps, I am still unable to use the service as intended.
Details:
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Issue started: Monday, 30th March 2026
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Device/OS: iPhone 14 Pro (iOS 16.4), MacBook (macOS Monterey)
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Browser: Safari
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VPN/Proxy/Private Relay: None used
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Actions taken:
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Changed password
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Enabled MFA/2FA
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Logged out of all devices
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Cleared cookies/cache
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Tested on incognito mode
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This alert is severely affecting my daily life, including critical legal, medical, and financial tasks. I have reached out to support multiple times, but the issue has not been resolved. I’m now posting here to seek a swift resolution.
Please advise on immediate next steps to resolve this issue and restore full access to my account. I appreciate your prompt attention to this matter.
Best regards,
Alfie Aldridge
