Subject: Overbilling Issue and Request for Refund
Dear OpenAI,
Xustomer service has not responded to me for more than 3 months and bills me as if I had millions of users when I only have 300 per day maximum on my application.
I am writing to address an overbilling issue affecting our AIProject GPT account. I am Yacine, the founder of AIProject GPT, and I am concerned about the current situation.
We have recently noticed an anomaly in our monthly charges, with a token request exceeding 3 million despite our daily usage remaining stable around 300 users. This discrepancy between our actual usage and the billed token request is extremely concerning and does not seem to align with our usage patterns.
We understand that there may be occasional fluctuations in usage, but such a significant difference is clearly unusual and has a significant financial impact on us. As a growing startup, every penny counts, and this overbilling directly affects our operations and our ability to invest in our development.
We would appreciate it if you could investigate this situation and take the necessary steps to address this issue. Additionally, we request a refund for the excess charges billed over the past months due to this overbilling.
We greatly appreciate your cooperation in this matter and hope that we can resolve this situation quickly and effectively. If you require any further information or details about our usage, please do not hesitate to contact us.
Looking forward to your response.
Best regards,
Yacine
Founder, AIProject GPT