Rosie, my account appears to have been hacked and I need to talk to somebody about it because I’m getting billed uncontrollably for API requests I’m not sending
Please invalidate your API keys first here
And then it’s time to review your API storage policies, are they included with your application? or on a server environment variable or key handler?
_j
43
If you are still in control of the account or can receive a password reset:
Remove all existing API keys;
Remove all members from your organization;
Change passwords;
Review soft and hard account limits;
Pursue all avenues for discovering your leak, such as third-party software or browser extensions you may have used.
Implement the user field parameter so your authentic app API calls are marked in the system with an unforgeable identifier.
Monitor daily use and by-the-minute requests in your account vs your own logging.
Account support for forgiveness of your own key mismanagement may be only as fruitful as support wishes if you ever get through.
Sales may be an alternate contact to increase your monthly quota if you are anticipating enterprise scale. Otherwise the official “increase my limit” will go to the people who’s job it is.
In need of usage increase!!! Somebody please help.
Hi OpenAI team and @ibard , I have also requested over 7 business days ago, and still not gotten any reply. This is urgent, can someone look into it
Hi, is anyone escalating limit requests from the Open AI side?
These are primarily community forums and are not monitored by OpenAI for account/support issues.
1 Like
Hey all! Please see our help center article which goes into details on submitting the quota increase: How do I get more tokens or increase my monthly usage limits? | OpenAI Help Center
The team usually processes requests in 1-2 business days. I am going to close this thread to make sure there’s no confusion around getting a quota increase by posting here.
4 Likes
