Dear OpenAI Community and Support,
I am writing to express my extreme distress and seek urgent assistance regarding the sudden and unexplained deactivation of my OpenAI account. This is not merely an inconvenience; it is a full-blown crisis that has severely impacted my business and financial stability.
My account was deactivated without any prior warning or explanation. I was directed to contact trustandsafety@openai.com, which I did immediately. However, I have received no response, and my attempts to follow up have been met with silence.
For years, since the early days of ChatGPT, I have invested significant time, effort, and financial resources into developing assets, tools, and resources built around the OpenAI platform. My entire business model relies on this technology. Now, with the arbitrary deactivation of my account, I have lost everything:
Years of dedicated work: Countless hours spent building and refining my tools and resources.
Significant financial investment: Capital invested in development, infrastructure, and marketing, all now rendered useless.
My entire business: The foundation of my livelihood has been abruptly removed.
ALL MY WORK: Prompts, generated content, assistants, GPTs - all irretrievably lost.
I am 100% certain that this deactivation is a mistake. I have always adhered to OpenAI’s terms of service and have never engaged in any activity that would warrant such drastic action.
Furthermore, I have discovered that I am not alone. Numerous other users have reported similar incidents of unexplained account deactivations, with little to no recourse from OpenAI’s support. This pattern suggests a systemic issue that needs immediate attention.
This situation is catastrophic. I am facing severe financial hardship and emotional distress due to the loss of my business and investments.
I have several pressing questions:
- Has anyone else experienced similar arbitrary account deactivations, and what steps did you take?
- What are the recommended steps to escalate this issue and obtain a response from OpenAI’s trust and safety team, especially given the apparent frequency of this problem?
- Is legal action a viable option to compel OpenAI to address this issue, considering the widespread nature of these deactivations?
- How can OpenAI expect businesses to rely on their platform if they can unilaterally terminate accounts without explanation, especially when this seems to be a recurring problem?
Given the increasing number of affected users and the severe impact on livelihoods, including the irreversible loss of all created data, I am considering all available options to bring this issue to the attention of a wider audience, including potential media inquiries. It is crucial that businesses and developers understand the risks involved in building on a platform where accounts can be terminated without transparent justification and all work is lost.
This is not just about my individual case. This raises serious concerns about the reliability and trustworthiness of OpenAI as a platform for business development. The fact that many are experiencing this problem, makes it clear that something is wrong. I implore the community and OpenAI support to provide guidance and assistance in resolving this urgent matter.
Thank you for your time and attention.