I also, received the exact same support message. I have my credit card linked to my OpenAI API account as well, so maybe it has something to do with users having both ChatGPT Plus, as well as an API account. For me, it is the same credit card.
I replied to the support message asking if they can provide more information, and offered to provide any information they might need to resolve the issue. Lets wait and see.
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I also had my account terminated with the same message. I don’t have api access as far as I know. I’ve never used it.
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I have the same problem. Same emails, same refunding of 2 invoices, same reply from support. Something is wrong with them and they need to fix this asap, because I use it for my work and they are just killing me.
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Based on the “this action is related to suspicious payment activity” notice, I have sent additional information and documentation to the best of my ability to prove that my payment activity is not suspicious.
I will now await additional communication from support.
I will report the results here at that time when I see progress on this issue, as I think it will be helpful to other forum members.
The support team will do their best to investigate and respond if the user is not involved in the fraud they have reported.
Also, as disparate information is of no use to other members, I would prefer to share as much information as possible in the same thread.
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I have designated the API usage fee to a business credit card, separate from the ChatGPT.
My account got terminated for the same reason I believe, except I cancelled my Plus subscription months ago. Both cards are in my own name too. Why can’t we use two different cards OpenAI? Hopefully our accounts get reinstated.
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Got terminated 2 days ago too 
no idea why… I got the same “payment” explanation. Really hope this gets fixed ;(
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Same issue. It got terminated out of nowhere on Thursday and I got the same message. I think someone at OpenAI screwed up big time.
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Add me as well to the list.
Payment suspicion reason.
I have been using my own credit card for years at other places never had issue.
Agree someone did some coding wrong. I believe there ll be alot more subscribers like us.
Hopefully they solve this quickly
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I acknowledge that OpenAI is understaffed in support, but this way of deleting accounts with only a one-sided notice is unacceptable.
Emotional arguments do not produce anything.
Therefore, I wish to see some useful information gathered to help resolve the issue.
That is why we are here.
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I had the same issue, my account suddenly got terminated on Thursday (exactly the same day) and I received the same message “suspicious payment activity”. I sent them an email back to provide any documents/receipts/proof about bank payments whatever is necessary from my side in order to reinstate and have been waiting for a solution since Thursday.
I have been using my own credit card for years and never had an issue. I also believe that there are a lot more subscribers like us.
Hopefully, they solve this issue quickly, or at least they reinstate the accounts for a temporary time in order to allow users to download their prompt history, lots of prompts, and data there… lots of invested time and search were suddenly wasted
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With this attitude, OpenAI is going down. Except their models, they are a terrible company, and I don’t see them survive unless Microsoft acquired them. GPT-4 got much dumber, they don’t have ANY customer support, they kick people out, deleting their data ( I had chats where I spent hours to produce things that I needed for my work, now it’s gone…). They cannot sustain their business model, so the future is with Microsoft, Google, Amazon, and the other big fish who have the infrastructure and the money to operate LLM’s. I already switched to Bard and I am pretty happy with his performance FREE OF CHARGE.
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bpark
21
I doubt we get our accounts back, because of the (not requested) refunds, we got flagged as friendly fraud users. You can search reddit for unrequested refunds and you see this happens frequntly. In the past they did not block accounts, but it seems they changed this. I think their whole refund process is highly unsecure and exploitable beause only the email address and a subscription date is required.
I will go for the subscription offered by google play store, I do not want to give OpenAi my credit card details, I cannot trust them any longer.
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I also feel the need to consider the possibility that they are simply taking the system’s numerical judgment as the final decision, given that the additional messages and materials I sent to support have been marked as “Not Seen” and remain unread.
It may be somewhat naive to assume that the “further investigation” they mentioned is actually being carried out.
The possible countermeasures individuals may take are roughly as follows, I believe:
Carefully judge whether one should readily submit personal information or not.
Always have accessible alternative means prepared.
I think it is very important for one to do their utmost to protect themselves, above all others.
However, I cannot say that I do not understand at all their rationale that the investigation is taking time. Therefore, waiting a bit longer while giving more consideration to the possibility that they are burdened by the investigation may be a more balanced approach.
If their statement of “usually within 1 week” is true, then there is reason to wait 1 week.
Of course, we are not free either and time is a precious resource, so for the time being, I think connecting with alternative means while waiting for a response is a balanced approach.
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I just received the same useless copy-paste email from OpenAI:
“”
Hello,
Thank you for reaching out to us. We’ve confirmed this action was associated with suspicious payment activity. We are unable to reinstate your account at this time; we will investigate further. Please reach out if you can provide any additional information.
Best,
Mary
The OpenAI Team
“”
Complete waste of time!
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I will share one more point I noticed.
I submitted an opt-out request form and then checked to see if my opt-out was accepted.
After that confirmation, I was told the following two points
The opt-out has not yet been accepted.
That they would accept it if I submitted the opt-out request form again.
I then told them that I would submit the opt-out request form again and that I would like to receive a confirmation when it is successfully accepted.
I received a notification confirming that my opt-out request was accepted, and although I was using both the API and ChatGPT, I noticed that my phone number was removed from the OpenAI platform just after the acceptance of that opt-out.
I thought that either an OpenAI employee or an outsourced third-party organization had accidentally deleted it during the opt-out process, but since the phone number field is not user-editable, I did not try to do anything that I couldn’t and did nothing further.
I use a tool to manage my computer usage and save screenshots for work purposes. Therefore, I went back in time and found evidence of this.
Has anyone had a similar experience in this regard? If so, sharing this experience may be of some help.
I would like to point out that even if the above phenomenon is related to what they call “suspicious payment activity”, it is not a reason to freeze the account, given that it is not up to the user to manipulate the registration of the phone number.
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_j
26
I had just noted the addition of the phone number box when doing another walkthrough for a forum post. There was previously no way to see this information (which gave an account hacker less of an attack surface).
That a new box showed up might hopefully mean they’re putting in place the option of more account self-management not needing forms and messages for everything.
It would be nice to know what nonsense is being detected and wiping accounts, and have that fixed first. I can’t think of many other platforms with millions of users that delete accounts with no warning and with no violation of any published criteria…
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tepoo17
27
Hello everyone,
Exactly the same problem for me, and NO ANSWER from BOT support (they look like at least…)… I need to talk to a real human.
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There seem to be no humans on the support team.
Also, there seem to be no bots in support now.
1 Like
tepoo17
29
This is not acceptable when people pay for a service, I think…
They do more than just paying, it’s more like “TAKE MY MONEY PLEAAAAASE !”
Such a nice product like this, it’s like a stain on a white chothe…
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I received this email on 19th October (Thursday) and I sent an email back and say that I would like to provide any documents/receipts/proof about bank payments whatever is necessary from my side in order to reinstate my account. I still wait for a response but I see that my message is still not seen…
At the moment, I cannot access https://help.openai.com/ , is it same for you guys?
1 Like
