TIMELINE OF EVENTS:
- I’ve been a pro subscriber since December
- I recently received a “false positive” ban
- Fortunately, the ban was quickly overturned on appeal…
- …Unfortunately, my account now appears incorrectly as a “free” account
- My $200/month subscription had just renewed one day before all of this occurred
- I was laid off late last year, and I’m relying on the subscription to assist with my job search, interview preparation, code generation, upskilling, etc.
- The UI gives me the option to setup a new subscription but Stripe says it’s going to bill me $200 immediately if I do that, and I cannot afford to pay double this month
- I really cannot even afford to have OpenAI holding my $200 right now… if not my subscription, that money could be$200 on Runpod credits to stay sharp, groceries and bills, a proper haircut, etc. This is not “extra” money for me right now, it’s “how can I squeeze every ounce out of this” money.
- I’ve been trying to go through the eldritch nightmare of unprecedented antipattern density that is help.openai.com… I expect everyone here is intimately familiar already with how awful that is, so I’ll spare you the excruciating details
EXPECTED OUTCOME:
- After my account was unbanned on appeal, I should have regained access to the subscription features which I’ve already paid for
ACTUAL OUTCOME:
- After my account was unbanned on appeal, I’m unable to access the subscription features, despite the fact that I’ve already paid for them
- Bonus Bug: my memory was over 350% of capacity (for a “free” account) once it got restored, hence (I assume) there is no capacity in context for my actual query with any of the actual free models, explaining the nonsense responses unless I use a “temporary” chat
URGENT PLEA FOR HELP:
I really CANNOT afford for this to be a protracted issue right now. I’ve already suffered from several days of unplanned diminished productivity and it’s causing me an intense level of anxiety. If anyone reading this has the ability to get a skilled human to look at my case, I’d appreciate it more than you can possibly know.
In case anyone is hiring right now, I’ll put this out there as well:
- I spent the past 7 years at Red Hat building highly distributed systems and was very lucky to learn from some really amazing engineers and architects in my time there.
- I have a BSc in Mathematics and I’m very strong in foundations.
- I’ve read a ton of ML papers in the past couple years. I’m reading new papers constantly. Sometimes, I even understand them!
- I have relatively deep knowledge in diffusion and multimodal models, a solid baseline with autoregressive transformers, and a high motivation to learn more RL
- I’ve contributed to several major open source projects, via my work and in my spare time, that you’re likely familiar with and may have even used.