I am writing to express my EXTREME frustration and dissatisfaction with the usage limitations introduced following the recent ChatGPT/Codex update.
I am paying for a BUSINESS subscription. This is not a casual personal account that I use occasionally for entertainment. I use ChatGPT/Codex as part of my DAILY WORKFLOW, continuously throughout my working hours, and I am paying specifically for a professional service that I expect to be available when I need it.
It is COMPLETELY UNACCEPTABLE that I can now reach a usage or token limit in the middle of my working day and simply be told to WAIT.
Why exactly should I be forced to stop working because of an artificial usage limitation on a service I am already paying for?
Even worse, the current limitation system makes absolutely no sense for business users. My usage is concentrated during WORKING HOURS. I am not using ChatGPT/Codex continuously 24 hours a day. Yet the limits effectively penalize intensive professional use during the exact hours when I actually need the service.
THIS IS NOT WHAT I AM PAYING FOR.
I should not have to organize my working day around ChatGPT’s token reset schedule. I should not have to postpone work, interrupt projects, or waste valuable business hours because a paid Business account suddenly becomes unavailable after reaching an internal usage threshold.
This is an extremely unfair way to treat paying professional customers.
You are effectively charging businesses for access to a productivity tool and then preventing them from using that productivity tool during their actual working day.
Hey @notaly.marketing, I understand how frustrating it is to hit a limit in the middle of your workday.
ChatGPT Business does include usage limits, which can vary depending on the model or feature being used. Once a limit is reached, you may need to wait for it to reset, switch to another available model, or use additional credits if that option is available for your workspace.
Could you let us know which limit you’re currently hitting and share the exact message you see? That’ll help us better understand what’s happening and point you in the right direction.
Totally agree with @Slavax. If you use ChatGPT extensively for work and regularly reach the Standard Business limits, a Premium seat may be worth considering.
I am not asking for more usage. I am asking not to have my access restricted during working hours. That is a completely reasonable expectation from a Business subscription.
You enforcing on me time windows so, after I hit the limit I see msg that says you hit the limit! reset in 5 hours.
Why should OpenAI decide when I am allowed to use the usage I am paying for? Let me decide when and how to use my available limits. I do not need that usage to be available to me during the night when I am not working. I need it during my actual business hours.
This is supposed to be a Business subscription. If the service prevents me from working in the middle of the workday because of an arbitrary reset window, then calling it a Business plan makes very little sense.
I am not asking for unlimited usage. I am asking for control over when I can use the usage already included in my subscription.
Having my work interrupted and then being told to wait several hours for the limit to reset is completely unacceptable for a product that is marketed and sold for business use.