Having the same problem. To confirm, I am trying to upgrade to a paid account, but even when entering my business address and credit card information correctly, I get the error below:
Oops! We couldn't set up this subscription, please report this issue if it persists.
I also get the same error if I try to input just my business address in the settings page.
I finally got this to work for me. For me, it was that the IP address i was connected to the internet with was far away (a state over) from the zip code on the billing address for the CC. So I think having your IP close to the zip on the CC matters.
any solutoin to this I am not able to add any of my credit cards, I keep getting the same error messages
Oops! We couldn’t set up this subscription, please report this issue if it persists.
If anyone is looking for a solution after many failed attempts. I decided to use setup a privacy card to use for billing and it worked instantly. Let me know if it works for anyone else.
I did the same thing after trying my normal card. It declined the privacy card. Then I logged into my normal bank app and saw the $5 initial charge. Even though the Billing panel still tells me to “Set up a paid account”. Oh, and all of the help forms I’ve found don’t do anything…
There is currently an issue with subscriptions being applied to Plus memberships, this may have some knock on effects, you can see the current status in the link below, until this issue is resolved I would advise not touching your account settings.
Understood, please use the Help Centre. In the bottom right corner is a message icon. click the icon and enter your issue, the bot will take your details and a member of the account support team will get back to you, it may take several weeks due to the number of people currently using the system.