i have same problem, i cant use gopay, even i use my visa card its declined
i’m facing the same issue on Brazil too
i am also facing the same issue with crypto. com credit card
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Same issue when using upi to claim free tral case id = 12516645
I’m experiencing the exact same issue.
Case Number: 12686857
I have already worked with OpenAI Support and completed extensive troubleshooting:
- Multiple payment methods tested (GoPay, BNI Mastercard, Jenius Visa)
- Multiple browsers, devices, and networks
- Disabled VPN, browser extensions, and web protection
- Started a fresh checkout session
- Collected and provided the request ID from a failed checkout
In every case, clicking Subscribe loads for about 5–10 seconds and then returns “Payment was not approved.” The payment flow never reaches GoPay or any 3D Secure authentication.
The 1-month ChatGPT Plus free trial is visible on the web for my account, but not in the Android app.
If someone from the OpenAI team could review Case 12686857, I would greatly appreciate it.
Every payment attempt reaches /backend-api/payments/checkout/approve, which returns {"result":"blocked"} immediately.
Case Number: 12788505
I am experiencing the same issue and have submitted a support ticket. Could you please resolve it for me?
Case Number: 12694876
I submitted a support ticket because of the same issue, please kindly check my Case Number: 12816216. Thank you in advance.
Case Number: 12788505
I have replied to email with more details
Hello,
I have been trying to start the “Start your free Plus trial (1 Month)” offer using literallyall my funded cards (Nigeria) for my payment method, but the payment consistently fails.
The error message shown is:
“Payment was not approved”
I also checked the browser Developer Tools console and noticed the following error:
POST https ://r.stripe.com/b net::ERR_BLOCKED_BY_CLIENT
What I have already tried:
Different browsers
Incognito/Private mode
Different internet connections
Disabling browser extensions
Unfortunately, the issue still persists.
This problem has been occurring for more than a week, and I have not been able to activate the free trial.
I would like to know:
Is Nigerian debit cards currently supported for ChatGPT Plus subscriptions in Nigeria
Is there any known issue affecting Nigerian payments?
Has anyone else experienced the same problem recently?
Could the Stripe-related console error be connected to the payment failure?
Any help or clarification would be greatly appreciated.
Thank you
Welcome to the forum!
Your problem has been noted before, see Related topics at the bottom of the page.
In paticular this response should be of value.
How do i create a support ticket
Thanks for flagging this issue. We're aware of a known issue where some users may encounter payment failures when attempting to start a ChatGPT Plus subscription or free trial.
If you've already contacted OpenAI Support, could you please share your support ticket number here? That will help us investigate the issue further at the account level.
~ Smith
Yes this is my case reference number: Case Number: 10335956
I am experiencing the exact same issue.
I have tried multiple cards, used Incognito mode, cleared cookies and cache, tried different browsers, and even waited more than 24 hours before trying again. Unfortunately, I still receive the message: “Your card was declined.”
I would really appreciate any help or guidance from the support team. I have been trying to resolve this issue for quite some time because I would like to claim the free ChatGPT Plus offer.
If anyone from the support team can assist me, I would be very grateful.
Thank you.
Yes this is my case reference number: Case Number: 10335956
Hello,
I’m from Scotland in the U.K. and have been experiencing the exact same issue. I’ve raised this with support but kept getting the same copied and pasted response back from the system, despite having already explained multiple times that I had followed all of these steps and that it had made no difference.
I have to admit, it’s been beyond frustrating and a bit upsetting to be stuck in this loop and not being able to get a human to respond to the case.
If anyone is able to offer some insight or assist in having this issue resolved, I would be immensely grateful. My case number is: 10287121.
Hoping everyone impacted by this error is able to find a solution.
Best wishes from Scotland!
Sounds like we’re in the same boat. I’ve tried everything — and I mean everything — and nothing has worked. I even used my brother’s dollar card, my sister’s virtual card, and a bank card from Canada, and every payment was declined. I’m about to try my newly acquired dollar card, though I doubt it’ll work either. I’ve contacted their support team, but they keep insisting the issue is on my bank’s end. At this point, I’ve given up, and I’m switching to Claude for good. Their cold, copy-and-paste responses are just frustrating. My case number is:10697624.