"Unable to load conversation" - error

ChatGPT Bugs
1

Hi folks,

I’m having trouble accessing my previous conversations on both web and the Android app. Whether it’s an old conversation or a recent one, I keep getting the error “unable to load conversation.” I’ve tried clearing the cache, which sometimes works, but most of the time it doesn’t.

On the mobile app, I also get a “too many requests” message when trying to open chats.
It’s been really frustrating. Has anyone else faced this or found a solution?

Please note that even short conversations, like ones with just 2 messages, don’t open.

I’ve also tried incognito mode, but still same issue.

Could this be because I’m on the free plan? Do I need to upgrade to use it normally?

Any help would be appreciated.

Thanks!

2

Hi @syedali,

Given that conversations aren’t loading on both web and mobile, this seems less likely to be related to the free plan. Issues like this can sometimes happen for a few different reasons - for example, longer or more complex conversations, or temporary loading issues.

A couple of quick things you could try:

  • Start a new chat and see if the issue happens there as well
  • Check if the problem is consistent across all conversations or only specific ones

If you can share a bit more detail on when it happens, that might help narrow it down too.

~SD

3

Hi SD,

To clarify, even brief conversations (2 messages back-and-forth) are failing to load.

The issue affects both new and old chats. On the browser, I get an “Unable to load conversation” error, and on the Android app, it says “Too many requests.” This happens even after refreshing the page and occurs with very simple, non-complex threads.

This has been ongoing for a week now. appreciate any help.

4

Yeah, I get why that’s frustrating - especially since it’s happening everywhere and even with short chats.

Given that it’s consistent across web and mobile and has been going on for a week, this does point more toward something account-specific rather than a general outage or usage limit.

At this point, the best move is to have the support team take a look on their side. They can check what’s happening behind the scenes and see if anything’s misfiring with your account.

You can reach them here: support@openai.com

If you’re able to, it also helps to include a quick example of what you’re seeing (like a screenshot or timestamps), just so they have something concrete to dig into.

Hopefully they can get you unstuck pretty quickly - but feel free to circle back here if anything changes or you get new info.

~SD

5

Thanks. yes, i have already opened ticket with them. provided with conversation URL, and error id. but still havent heard back from them.

could you help with where I can find the user id, as it was requested by them?

thanks again

6

Got it, thanks for the update.

You typically don’t need to provide a separate user ID for this. Support team can usually pull everything they need from the conversation URL and error ID you already shared.

It might just be that they asked for it as part of a standard checklist, but you shouldn’t need to track that down manually.

If you have your case ID, feel free to share it here, I can take a look and see if there’s any update or help nudge things along.

~SD

7

Thanks and appreciate the help!

My case number is 07740480.

Would really appreciate if you could help accelerate the issue, as I’ve been stuck with this problem for a week now. Thanks!

8

Hey, thanks for sharing the case number.

I can see this is already being worked on by one of our agents, so you’re in the right queue. They should get back to you as soon as they have an update.

Totally understand it’s frustrating to be stuck on this for a week, really appreciate your patience in the meantime. If anything changes on your side or you have more details to add, feel free to drop them here too.

~SD

9

thanks for checking.

haven’t heard from the team since my last reply which was 18 hours ago. I really hope this can be solved at earliest.

10

Hi SD,

Is it possible for you to look into the issue and help speed things up and get it resolved?

Honestly the support hasn’t been helpful at all. or if i use the right word, it’s been pathetic. they keep sending the same templated responses without actually being helpful or having a solution first approach.

I would really appreciate if you or someone on your team could look into it and actually help resolve it without sending the same templated replies again. can i count on you? or is there any other way to reach support that i might not know about? Let me know.

Thanks