Trusted Access Lost After Upgrading to Pro (Verification Error)

ChatGPT Bugs
1

Hi everyone,

I’m facing a strange issue with Trusted Access for Cyber, and I was hoping someone here might have experienced something similar or could offer some guidance.

Before subscribing to ChatGPT Pro, my account showed “Trusted Access active”, and everything seemed to be working fine.

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However, right after upgrading to Pro, I started getting this error:

“Your identity couldn’t be verified or your account is ineligible at this time… We couldn’t start verification.”

Now I’m unable to access the Trusted Access features at all.

I’ve already:

  • Signed out and back in
  • Retry verification but no luck
  • Contacted OpenAI Support but too slow to get response from them.

What’s confusing is that my access seems to have actually regressed after upgrading, which doesn’t make much sense.

Has anyone else run into this?

Is this a known issue related to account-status syncing or verification resets after subscription changes?

Any help or insight would be greatly appreciated :folded_hands:

Account context:

  • Recently upgraded to Pro
  • Trusted Access was visible before the upgrade
  • Now stuck on a verification error

Thanks in advance!

2

Welcome to the forum!

As noted in your screen shot, you need to contact support.

See this FAQ: How can I contact support?

There is nothing anyone on this forum can do to help you.

3

Hi EricGT, I already contacted OpenAI Support, but they don’t understand the issue and keep repeating that I should log out and log back in to fix it, which hasn’t helped. That’s why I’m reaching out through this form for assistance.

4

That might be a bot. :person_shrugging:

The only other suggestion would be to look below this topic at the suggested and related topics.

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5

No, that was not a bot. I had just asked the AI bot to forward it to a human, and after that I got a reply from a real support person.

6

Over the years on this forum, the only consistently effective way to resolve issues like this has been direct communication with OpenAI support staff.

You may want to consider closing this topic.

7

I hope someone from OpenAI Support sees this post and can help resolve my issue.

9

Hi @psycho01

I understand you’re unable to access the Trusted Access features after upgrading to the Pro plan.

Since you’ve already created a support request, could you please share the ticket number with me? I’ll take a look at it.

~Smith

10

Hi Smith,

The case/ticket number is: 08194880

11

Hi Smith,

I noticed that Trusted Access is showing as verified on my account again. I’m not sure if this happened because I refunded/canceled my subscription and am back on the free plan, or if it was fixed by you.

When I was on the Pro plan, Trusted Access was not active, but now it shows as verified.

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