# The UPI QR code never appears, and after clicking Subscribe, I receive the error: "Payment was not approved." **URL:** \ **Category:** Bugs\ **Created:** [July 10, 2026, 8:04am UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254 "2026-07-10T08:04:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![rajeshkumar\_gunaseka](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/rajeshkumar_gunaseka/32/748794_2.png) [@rajeshkumar\_gunaseka](https://community.openai.com/u/rajeshkumar_gunaseka)\ **Post date:** [July 10, 2026, 8:04am UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254/1 "2026-07-10T08:04:00Z")
I am trying to subscribe to the ChatGPT Plus free trial from India using the UPI payment option. The UPI QR code never appears, and after clicking **Subscribe** , I receive the error: **“Payment was not approved.”** I have tried: - Microsoft Edge - Google Chrome - Refreshing the page - Filling in the complete billing address The issue persists. I have attached: - Screenshots of the error - HAR file captured while reproducing the issue Please help me resolve this issue. ---
**Author:** ![avinash.api](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/avinash.api/32/741581_2.png) [@avinash.api](https://community.openai.com/u/avinash.api)\ **Post date:** [July 11, 2026, 5:17pm UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254/2 "2026-07-11T17:17:37Z")
Hey @rajeshkumar_gunaseka , welcome to the forum! That’s indeed frustrating. Could you try using a credit card instead and see if that works? If not, please open a support case by emailing [support@openai.com](mailto:support@openai.com), then share the case number here so I can take a look. Also, please avoid sharing account-specific information, screenshots or HAR files on the public forum. If those are needed, please include them directly in the support case. ---
**Author:** ![rajeshkumar\_gunaseka](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/rajeshkumar_gunaseka/32/748794_2.png) [@rajeshkumar\_gunaseka](https://community.openai.com/u/rajeshkumar_gunaseka)\ **Post date:** [July 13, 2026, 10:14am UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254/3 "2026-07-13T10:14:49Z")
My support case number is **11139768**. I have already tried both Google Pay (UPI) and an debit card, but both show **“Payment not approved.”** Could you please take a look? Thank you. ---
**Author:** ![OpenAI\_Support](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/openai_support/32/561845_2.png) [@OpenAI\_Support](https://community.openai.com/u/OpenAI_Support)\ **Post date:** [July 15, 2026, 3:52pm UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254/4 "2026-07-15T15:52:08Z")
Thanks, [**rajeshkumar\_gunaseka**](https://community.openai.com/u/rajeshkumar_gunaseka). I'll take a look at the case and see what can be done. To avoid duplication, I'll be closing this topic. Avinash ---
**Author:** ![avinash.api](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/avinash.api/32/741581_2.png) [@avinash.api](https://community.openai.com/u/avinash.api)\ **Post date:** [July 15, 2026, 3:52pm UTC](https://community.openai.com/t/the-upi-qr-code-never-appears-and-after-clicking-subscribe-i-receive-the-error-payment-was-not-approved/1386254/5 "2026-07-15T15:52:13Z")