The OpenAI account seems to be broken


We are using the OpenAI Assistant API v2. We have a Python script which sends about 10 prompts to the OpenAI API.

Since a few days we have an error. On some prompts no answer comes back from the API. We assumed that the error lies with us and have now been bugfixing for 3 days. Unfortunately without success.

Now we have realised that if we run our Pythonscript with another OpenAI account, everything works without any problems.

If we switch back to our account, the problems start again.

I then set a new API key and also set up a new assistant. Unfortunately, the error still occurs.

Our OpenAI account generally seems to have an error in the account itself.

Can you please check our account to see why it is not working correctly?


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