# The live chat with support at https://help.openai.com/ hangs

**URL:** <https://community.openai.com/t/the-live-chat-with-support-at-https-help-openai-com-hangs/1400671>\
**Category:** Bugs\
**Tags:** chatgpt\
**Created:** [September 25, 2026, 2:20pm UTC](https://community.openai.com/t/the-live-chat-with-support-at-https-help-openai-com-hangs/1400671 "2026-09-25T14:20:23Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![net\_reklame](https://avatars.discourse-cdn.com/v4/letter/n/8e7dd6/32.png) [@net\_reklame](https://community.openai.com/u/net_reklame)\
**Post date:** [September 25, 2026, 2:52pm UTC](https://community.openai.com/t/the-live-chat-with-support-at-https-help-openai-com-hangs/1400671/4 "2026-09-25T14:52:29Z")

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I am working in Edge. I tried in Google and has got a message " **Чат приостановлен. Лимит использования сбросится в 20:40**

Вы достигли лимита для чатов, содержащих файлы или изображения. Начните новый текстовый чат или перейдите на более высокий тариф, чтобы продолжить." It is not mentioned in the plan that the chats that just contain some files or images at some previous stage are limited. WTF? I am not busiyng ChatGPT with more files or images (well, they are limited), why I cannot continue the chat? What’s the difference in a new chat?

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_[View the full topic](https://community.openai.com/t/the-live-chat-with-support-at-https-help-openai-com-hangs/1400671)._