Previously I could enter some of my finished long chats to see the whole conversations and answer variants in both the app and web versions. But recently I cannot get an access to any of them due to them being “too long”. It’s so ridiculous as it never happened before. Both in the app and web versions. I would like to know the issues. Can they be fixed eventually?
Hi @ZhurinovBeket
Thanks for flagging this, that’s really helpful context.
This can happen when a conversation exceeds certain size or complexity limits, but it’s useful to know that you were able to access these before and now can’t, that suggests a possible regression rather than expected behavior.
I’d like to narrow this down a bit. Can you share when this started, whether it affects all long chats or just specific ones, and the exact message you’re seeing? If you can grab a conversation ID from a failed attempt, that would also help.
In the meantime, trying a different browser session or clearing cache can sometimes rule out client-side issues, but the cross-platform behavior you described makes this worth a closer look.
~Smith
Thanks for the response. As for the answer to the questions, it does affect every longer chats that were finished. No matter if each of them were archived or not. Even clearing cache and cookies didn’t change the situation as well. All of it started yesterday. At least when I saw that happening as I tried to open each of the chats. As for the access to all longer chats, it’s not just a matter of them being shown in either the app, the mobile or the web version but it’s about being available and being shown in any versions of the chat program.
Thanks for the response. As for the answer to the questions, it does affect every longer chats that were finished. No matter if each of them were archived or not. Even clearing cache and cookies didn’t change the situation as well. All of it started yesterday. At least when I saw that happening as I tried to open each of the chats. As for the access to all longer chats, it’s not just a matter of them being shown in either the app, the mobile or the web version but it’s about being available and being shown in any versions of the chat program.
Hi @ZhurinovBeket! I’ve also been having a similar issue (though I do seem to manage to access the affected conversations via the app version for some reason).
Wanted to let you know that there’s another topic thread (opened a few days ago) where other people also reported having the same issue (called "Regression: Long conversations that previously loaded are now completely inaccessible for many users") that you might want to keep an eye on in case anything new gets reported there.
Fingers crossed for a fix soon.