Same, no response from support. Hope support will recognize this.
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Same here! at least i am not alone… trying to get any support for several days and no response! Frustrating how a paying customer is treated.
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I’m having the same issue. Really frustrating
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The support email notoriously doesn’t reply to anyone, so if the bug isn’t eventually fixed, you’ll have to look towards contacting your bank. I haven’t experienced this bug but I hope it gets fixed for everyone affected.
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Replying to myself to let people know that the problem resolved itself for me. OpenAI never responded to any attempts to contact them through their website or email, but I just checked and I had Plus access again.
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Same for me… 2-3 hours access, then gone.
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Seems to be back up this morning for me.
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Not for me, but something is quite messed up:
Chat is at capacity right now, and i was able to get a plus subscriber login link:
Your ChatGPT Plus account gives you access while services are capacity-constrained for free users.
But after login, i am not plus.
Maybe that helps for a solution!
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It is clearly a bug in their backend, and they are indeed investigating it. This can be seen in OpenAI’s discord. Some of OpenAI staff is present there and asks all those who have this issue to DM them their account’s email.
This can be seen e.g. here.
…where you can find such a phrase, coming exactly from someone from OpenAI’s engineering team:
“Folks in this thread, can you DM your email that you used with chatGPT if you’re seeing this issue?”
There are even multiple discord threads there, on this same topic, and not one, but few different OpenAI members who ask exactly what I just cited above, in these threads.
Yes, there is much more activity in their two official discords ChatGPT and OpenAI. The latter has #bug-reports, and tons of threads in it.
It’s a very cheap subscription for what it offers. However that’s not the point I get that
Some already report that it is fixed for them on discord. Though clearly not for everyone yet.
I am having this same issue too! It keeps downgrading me to free. Also, I cannot cancel my subscription now.
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I have been having the same issue. I feel cheated in that they have charged me twice! I thought it was a bug and so I paid again, but now they make it such that you cannot cancel your subscription even! This is stealing!!!
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Currently experiencing the same issue with my account as well. As a note I sub’d on feb 11 and have not been billed since but have had access to all features and the premium flag on my account.
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Same issue with me. I clicked upgrade to Plus for a second time after being unexpectedly downgraded to free (despite still having a Plus membership) and I’ve been now billed twice with two separate (but identical) subscriptions on the same account. Waiting for an email response.
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This issue of ChatGPT subscriptions downgrading seems to have been resolved for me.
Same issue for me. Upgraded on Friday and sometime on Saturday night I’ve downgraded to basic. Hopefully it comes back
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Somehow I just got downgraded on a paid account. I hope somebody is reading this.
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I will cite the OpenAI employee who finally found the root cause of this bug and announced it in OpenAI’s discord yesterday morning:
Hello all! The root cause of this was pinpointed and affecting a subset of users. If you experienced this, please send me a DM with your account email address.
I’m sorry for the issue here and greatly appreciate your understanding that we are a growing product.
I DM’ed him on discord and the issue was fixed for me, also I was refunded and got 1 month for free as a result:
