There is absolutely no billing support at Open AI. I will do a charge back with the help of my credit card company. I recommend you guys to do the same!
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GUYS PROBLEMS SOLVED!
just use the chat with the support bot, at some point will reach the option to send msg to the team!
All set thx mates!
Hello, I am having the same problem as others. I have been charged twice for my subscription. I have messaged the team and haven’t received a response and I still don’t have access. My account seems to have crashed. I have also sent an email to support but haven’t been able to get anywhere.
Got almost same issue here… Charged twice and got TWO parallel subscription for same service in my accounts which lasts a month only. Mail sent several times and got no response.
So I had 20 $20 charges from OPENAI.com I just had all the charges reversed. Then did a bit of googling and saw that OpenAI exposed customers credit card numbers to other customers and ran across multiple threads of messed up charges. I am going to say that I WILL NOT be GIVING MY CC to OPENAI EVER AGAIN.
I suggest you do the same as I now have to cancel my credit card have a new one sent to me all just for the sin of wanting to pay for a cool service. #IMOUT
This is not the solution. I have used the bot and sent multiple messages. I have emailed their support. I have scoured these pages try to get help and it’s all been fruitless. The help page linked above is a joke. There’s nothing there about account information or how to get in touch with someone.
I was charged for a subscription to Plus 10 days or so ago and have only basic access and an invite to upgrade to plus. Despite what anyone says, no one is on top of this at all. I’m calling my credit card company to have the charge reversed because at this point, they’re just ignoring us and this issue.
Yeah, right. Nothing in that url has anything about billing or account info or actually getting in touch with someone to get my account rightfully marked as Paid. No one is on top of anything. No response to emails. Nothing.
The chat box messaging system is a joke. I left a message last week and got nothing. I went back there just now and it says “open a new chat if you still need help” but there’s no way to open a new chat.
This topic has not been solved and should be marked as unsolved. Read the comments here to see that people are still experiencing problems and no one cares.