14

I can appreciate your reply but following up with the help page does nothing. I spent over an hour last night trying to find my way around.

When you go to that help page, you search or click through all the available articles and there is not one that mentions billing or how to get a billing issue resolved. Even clicking the chat icon on the bottom right brings up choices of the chatGPT, 4, API, Delete your account. If you click Gpt4 it asks if you have access to that service which I do, but only the free one, not the one I paid for. once you say yes it tells you to log into your account and go to that message box again.

I could not find a way to log into my account. Some YouTube video directed me to the page and said the bottom has a login link. It does not. It was insanely frustrating.

I finally got to a page with my account information for regular ChatGPT and under billing it says I have no billing history which is false. so I clicked the chat box icon on the bottom again and got the same irrelevant choices so I put my problem in there anyway but don’t expect that the right people will see it.

I get scaling up is a tough time but to have no record of payments made, no confirmation email that I bought a subscription to the service? Taking the subscription fee and not unlocking accounts would seem to be things that would be critical to have working/available on launch.

Thanks to @ruby_coder for providing an email address but based on other responses here, it seems there’s no replies forthcoming from there so calling the credit card company and disputing the charge is going to be the only option available which is typically the very last resort but users are not given any other options here.

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15

Same issue here

Regular payment failed. I paid 3 charges for regular API invoices just OK and then OpenAI started to have issue processing my card ( card works fine for rest of the internet).

I cannot add a new card (Your card number is invalid). I cannot add current card ( Your number is Invalid).

Seems they might be non-profit after all! :roll_eyes:

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16

Open AI accidently charged me 3 times. How to reach the billing support?

17

https://help.openai.com is the right place. This will be resolved by our team! They are on top of this.

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18

My issue was resolved for a day and then back to the free version. They billed me twice for plus service that I’m not getting!! Do you guys know if using a vpn or adblocker is causing issues? Shouldn’t be, but thought to ask. Seems as if the issue is widespread and they are aware of it. My question is, why roll out a product like this and not have tech support?

19

Same here, I was charged $20 and its asking me to upgrade again. I also do not have a MY ACCOUT tab on chat GPT. Amazing!!

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20

Same issue with me. I have been charged the monthly fee of $20 and got downgraded to the free version. Help! anyone? Their support team does not bother with replies. Who do we reach out to in order to fix this or get our money back?

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21

There is absolutely no billing support at Open AI. I will do a charge back with the help of my credit card company. I recommend you guys to do the same!

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22

GUYS PROBLEMS SOLVED!
just use the chat with the support bot, at some point will reach the option to send msg to the team!
All set thx mates!

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23

Hello, I am having the same problem as others. I have been charged twice for my subscription. I have messaged the team and haven’t received a response and I still don’t have access. My account seems to have crashed. I have also sent an email to support but haven’t been able to get anywhere.

24

Got almost same issue here… Charged twice and got TWO parallel subscription for same service in my accounts which lasts a month only. Mail sent several times and got no response.

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25

So I had 20 $20 charges from OPENAI.com I just had all the charges reversed. Then did a bit of googling and saw that OpenAI exposed customers credit card numbers to other customers and ran across multiple threads of messed up charges. I am going to say that I WILL NOT be GIVING MY CC to OPENAI EVER AGAIN.

I suggest you do the same as I now have to cancel my credit card have a new one sent to me all just for the sin of wanting to pay for a cool service. #IMOUT

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26

This is not the solution. I have used the bot and sent multiple messages. I have emailed their support. I have scoured these pages try to get help and it’s all been fruitless. The help page linked above is a joke. There’s nothing there about account information or how to get in touch with someone.

I was charged for a subscription to Plus 10 days or so ago and have only basic access and an invite to upgrade to plus. Despite what anyone says, no one is on top of this at all. I’m calling my credit card company to have the charge reversed because at this point, they’re just ignoring us and this issue.

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27

Yeah, right. Nothing in that url has anything about billing or account info or actually getting in touch with someone to get my account rightfully marked as Paid. No one is on top of anything. No response to emails. Nothing.

The chat box messaging system is a joke. I left a message last week and got nothing. I went back there just now and it says “open a new chat if you still need help” but there’s no way to open a new chat.

This topic has not been solved and should be marked as unsolved. Read the comments here to see that people are still experiencing problems and no one cares.

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29

Same! i was charged twice for the same chatGpt Plus! i reached them via chat, the chat bot are irrelevant, there are no reply yet!!

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30

I have the same issue. Is there any support channel to use?

31

Same! I have been charged 6 times. Crazy! I didnt even subscribe to their plus version.

32

I paid for CHAT GPT PLUS, but I can’t use it. Only the free version is available. I sent an email, but there is no answer.

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33

wow, it looks a lot of guys having the same issue, I am not alone

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34

I’d like to discuss an issue I’m experiencing with ChatGPT Plus after making a payment. I’ve been trying to use your service, but I’ve encountered some difficulties that none of the methods I’ve tried have resolved.

I’ve reached out to your help page chatbot, posted on your forum, sent emails to your customer service, and submitted bug reports on Discord, but I haven’t received any satisfactory response or assistance. It’s a bit disappointing for a paid service that claims to offer high-quality and reliable products.

I noticed that many other long-term GPT users on the forum have faced similar issues. I wonder how many more people are struggling with this bug but don’t know how to report their problems properly.

I hope you can fix this issue as soon as possible and provide a clear explanation of what caused it and how you plan to prevent it from happening again. I’d really like to be able to use ChatGPT Plus smoothly since I’ve already paid for it.