Hello,
I am a ChatGPT Plus subscriber. My subscription is active and correctly billed.
However, I am experiencing an ongoing identity scope desync across devices:
- On Web (Incognito): Plus badge shows correctly; chat history fully present.
- On Mac Desktop App: No Plus badge; no chat history; GPT-4o available.
- On iPad App: Plus subscription shows correctly in Settings; chat history present; no Plus badge.
- On M4 Mini: Same behavior as iPad.
- My chat history is fully intact across platforms.
Support Access Issues:
- The main support portal (
help.openai.com/requests/new) returns 404 when I attempt to open a support ticket. - The in-app chat support widget does not escalate; only returns knowledge base articles.
Troubleshooting steps already completed:
- Full deletion of Mac app local data (Application Support, Caches, Preferences, Keychain).
- Full logout and re-authentication across all devices.
- Attempted support portal access across multiple browsers and devices.
This appears to be an OAuth identity scope / entitlement desync where session tokens issued to my apps lack the correct subscription entitlement claims, while my billing and chat data remain correct.
Since I am unable to access the normal support channels, I am posting here to request backend support intervention.
Thank you.
Rick_Stillings