Subscription cancelled after wrongful ban — asking for reinstatement, not a refund

ChatGPT Support
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1

Hi team,

My account was banned, I appealed, and the ban was lifted on July 6. But my Pro subscription got cancelled in the process — support told me they can’t manually restore it once cancelled.

I get that front-line support doesn’t have that tool. But the way I see it: the ban was reversed because it was a mistake, so losing my subscription is also a side effect of that mistake, not something I caused. I’m not asking to reverse a normal cancellation — I’m asking to get back access I already paid for and lost because of an error on your end.

Saw a similar report here: community[dot]openai[dot]com/t/pro-subscription-disappeared-after-june-5-unban-wave/1383796 — sounds like the same backend bug (subscription gets killed during suspension, doesn’t resync after unban).

Could someone from the team take a closer look at this?

User ID: user-xlqPqjSDSED4IGBzhd9fXCmy
Appeal case ID: C-kZsoogzhRax0
Support ticket ID: 11013262
Plan: Pro

Thanks.

2

Thanks for sharing all of those details, @notmichael. I can see why this is frustrating, especially if your account was reinstated after a successful appeal.

We'll be following up with you directly on your existing support ticket so everything can be handled in one place. To keep the process streamlined and avoid duplicate updates across multiple channels, we'll be closing this community case while the support conversation continues.

-Mark G.