Stuck on tier 1, meet criteria for tier 2

Hello,
We have met the criteria to upgrade to tier 2 but we’re still at tier 1.
Chatbot is not helpful, what can we do?

Welcome to the community. It should be within a few hours.

As it doesn’t appear to be for you, I’d reach out to help.openai.com (chat in right hand corner-bottom) and give them as many details as you can.

Good luck!


hm, you should be in tier 3…

I documented on how to properly report a bug here on my first community account, feel free to follow the instructions there in case they haven’t changed the user interface

I have the same problem and reached out support team but no one help me solve it :innocent: